Administrative Assistant Support Agent
Resume:
*** * ***** **, *********, UNITED STATES • *******@*******.*** •
DANTAE BYRD
Administrative Assistant
PROFESSIONAL SUMMARY
Administrative Assistant with a keen eye for detail and a commitment to maintaining accurate records and efficient office operations. Demonstrates exceptional organizational skills and advanced communication abilities, ensuring seamless workflow and timely completion of tasks. Ready to contribute to team success through proactive support and a strong dedication to continuous learning.
EMPLOYMENT HISTORY
INFORMATION SUPPORT AGENT / RECEPTIONIST Jun 2019 - Present Maryland Transit Administration Baltimore
ADMINISTRATIVE ASSISTANT Sep 2018 - May 2019
PayPal / Aerotek Baltimore
Provide accurate information and assistance to clients, visitors, and staff. Answer phone calls, emails, and online inquiries in a professional and timely manner. Troubleshoot basic technical or account-related issues and escalate complex concerns. Maintain and update records, logs, and databases.
Guide customers through procedures, services, or resources offered. Support internal teams by routing information to the correct department. Ensure confidentiality and compliance with organizational policies. Prepare and distribute reports or documentation as needed. Greet and direct visitors in a welcoming, professional manner. Answer and route phone calls to the appropriate staff or department. Manage the front desk area, ensuring it is tidy and presentable. Schedule appointments, meetings, and conference room bookings. Handle incoming and outgoing mail, deliveries, and packages. Maintain visitor logs and issue security badges when required. Provide general administrative support such as filing, data entry, and photocopying. Assist with office supply inventory and ordering.
Answering and directing phone calls
Greeting visitors and clients
Managing incoming and outgoing mail, packages, and emails Filing, scanning, and organizing documents
Managing calendars and scheduling appointments/meetings Preparing meeting agendas, taking minutes, and distributing notes Coordinating travel arrangements (flights, hotels, INFORMATION SUPPORT AGENT / RECEPTIONIST Dec 2017 - Jan 2018 Maryland Transit Administration / Goodwill Baltimore ADMINISTRATIVE ASSISTANT Jan 2015 - Feb 2015
Maximus Inc. Baltimore
Drafting, proofreading, and editing emails, letters, and reports Acting as a point of contact between staff, clients, and management Maintaining professional communication on behalf of executives or the office Maintaining office databases, spreadsheets, and filing systems Updating records, logs, and contact lists
Assisting with expense reports and invoices
Ordering and maintaining office supplies
Ensuring office equipment (printers, copiers, etc.) is functional Supporting onboarding of new employees with paperwork or orientation materials Assisting with basic bookkeeping or HR tasks (depending on the company) Handling confidential information with discretion
Performing other duties as assigned to keep operations running smoothly Greet and welcome visitors in a professional manner Answer, screen, and direct incoming calls
Manage visitor sign-in/out and issue badges if required Maintain a clean and organized reception area
Handle incoming and outgoing mail, packages, and deliveries Respond to emails and general inquiries
Relay messages to staff and management promptly
Schedule and confirm appointments or meetings
Maintain calendars for staff or office use
Assist with coordinating conference rooms
Perform data entry and maintain accurate records
File, scan, and organize documents
Process basic paperwork such as forms, invoices, or receipts Assist other departments with clerical tasks as needed Provide information to clients, visitors, or callers Address basic questions and direct complex issues to the right staff Maintain a professional and friendly demeanor at all times Monitor and order office supplies for the front desk Ensure office equipment (phones, copiers, fax machines) is functioning Support onboarding by welcoming new employees or clients FRONT DESK RECEPTIONIST Jan 2013 - Apr 2014
Liberty Tax Service Baltimore
SKILLS
Problem Solving, Customer Service, Event Planning, Data Analysis, Time Management, Project Coordination, Team Collaboration, Basic Bookkeeping, Record Keeping, Scheduling, Office Management, Conflict Resolution, Research Skills, Multitasking, Data Entry, Microsoft Office, Adaptability, Attention to Detail, Customer Relations. Greet customers warmly and assist with questions or concerns Handle incoming phone calls, emails, chats, or in-person inquiries Provide accurate information about products, services, or policies Assist customers with placing, tracking, or modifying orders Resolve customer complaints in a professional and timely manner Escalate complex issues to supervisors or specialized departments Offer solutions, alternatives, or compensation when appropriate Follow up with customers to ensure satisfaction
Promote products, services, or special offers
Upsell or cross-sell items to meet customer needs
Build and maintain positive customer relationships Process returns, exchanges, and refunds
Document customer interactions, transactions, and feedback Update customer accounts and databases
Generate service reports as required
Track customer issues to ensure timely resolution
Collaborate with coworkers to improve service quality Provide feedback to management on recurring issues or trends Participate in training to stay updated on policies and products Welcome visitors, clients, and patients in a professional and friendly manner. Answer inquiries and provide information about the business. Direct guests to the appropriate person, office, or department. Answer, screen, and forward phone calls.
Take accurate messages and ensure timely delivery. Respond to emails or online inquiries as needed.
Schedule and confirm appointments or meetings.
Maintain front desk area (clean, organized, stocked). Assist with filing, data entry, and basic office tasks. Monitor visitor logbook, issue visitor badges if required. Verify appointments and ensure only authorized individuals enter. Receive and distribute mail, packages, and deliveries. Prepare documents, forms, or reports when needed.
Operate office equipment (printers, fax machines, copiers). EDUCATION
HIGH SCHOOL DIPLOMA 2012
New Spiritual Foundation Christian Academy
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