Administrative Assistant Data Entry

WANDA MEDINA

*** ****** *, ***. **, Brooklyn, NY 11230 / ***********@*****.*** (Cell) 917-***-**** PROFESSIONAL SUMMARY

Experienced Assistant Manager with over 15 years of experience in property management, tenant relations, and executive support across residential and commercial real estate industries. Proven ability to streamline operations, enhance tenant satisfaction and improve administrative workflows. Adept at managing high- volume communication, coordinating complex schedules, and ensuring compliance with company policies and legal standards. Bilingual in English and Spanish (verbal only) with advanced proficiency in Microsoft Office Suite, Yardi, and other property management software. Committed to driving operational excellence and fostering positive relationships.

EXPERIENCE

Akam 8/2023 – 9/2024

Executive Assistant Manager

Supported two management executives by streamlining daily operations for 12 properties, leading to a 15% improvement in tenant issue resolution time.

Coordinated with brokers, clients, and tenants to complete over 50 new leases annually, ensuring 100% compliance with legal and financial requirements.

Reviewed and verified 200+ Certificates of Insurance monthly, ensuring compliance with company policies and legal requirements.

Drafted and sent arrears letters to delinquent tenants, reducing outstanding arrears by 20% within three months.

Delivered daily delinquent notices, ledgers, and reports to law firms, expediting collection procedures, and recovering 45% of outstanding balances.

Processed vendor payments and returns of over 50 security deposits monthly with zero discrepancies ensuring compliance with audit standards.

Maintained project and legal records using Microsoft Excel and company software achieving a 100% accuracy rate in documentation audits.

Managed 100+ daily email communications with tenants, vendors, brokers, and clients, ensuring timely and effective responses to all inquiries within 24 hours.

Scheduled and coordinated 50+ repair projects monthly with vendors, tenants, and resident managers, achieving an 80% on-time completion rate.

Complied and submitted accurate weekly timesheets for 12 resident managers, ensuring timely payroll processing with zero errors.

First Service Residential 1/2015 – 8/2023

Assistant Property Manager

Oversaw daily operations of 8 rental properties comprising of 747 units, achieving 90% tenant satisfaction score through efficient management practices.

Managed all aspects of building operations, mediating between Property Managers, tenants, and internal teams to resolve tenant issues 35% faster than in the prior year.

Drafted and distributed over 100 memos, notices, and updates annually, ensuring tenants receive accurate and timely property information.

Managed over 50 inquiries daily via calls and emails maintaining a 24-hour response service level of agreement and resolving 90% of issues on first contact.

Addressed 24/7 Customer Call Cent logs, resolving over 200 monthly issues with 85% resolution rate within 48 hours.

Reviewed and approved Certificates of Insurance for 90+ tenant moves, deliveries and vendor engagements, ensuring 100% compliance with insurance requirements.

Assessed and applied appropriate fees for tenant actions, generating an additional $5,00 in monthly revenue through careful fee applications.

Collaborated with internal departments to streamline workflows, reducing administrative processing time by 15% across financial payroll and compliance activities. Rose Associates, Inc. 7/2008 – 1/2015

Assistant Property Manager

Delivered comprehensive administrative support to Property Managers, including document preparation and tenant communication, improving efficiency by 25%.

Processed over 200 leases annually and drafted tenant letters and notifications using Yardi and Onsite.

Coordinated daily communications among five residential managers, tenants, and team members, reducing responses times to tenant’s issues by 50%.

Responded to 50+ daily communications via phone fax, and emails resolving resident concerns within 24 hours to ensure tenant satisfaction.

Created and maintained detailed office files and reports using Microsoft Excel.

Built and sustained positive relationships with residents, contractors, and vendors.

Addressed 20+ weekly vendor inquiries regarding payments, ensuring resolution within 48 hours and maintaining strong vendor relationships.

Scheduled and organized over 100 appointments, meeting room reservations, and conference calls annually, facilitating smooth operations for management teams.

Generated monthly vacancy reports and processed over 50 security deposit returns annually.

Coordinated over 100 tenant move-ins and move-outs annually, verifying Certificate of Insurance to ensure compliance with building policies.’

SKILLS AND QUALIFICATIONS

Strong organization and management skills

Bilingual – English and Spanish (verbal only)

Excellent people skills

Ability to multi-task and prioritize.

Readily adapt to rapidly changing priorities

Pragmatic approach to problem solving.

Proficient in Microsoft Word, Excel, and Outlook, Yardi, Onsite, AvidXchange and Clickpay. EDUCATION

Borough Manhattan Community College

Associate degree in Secretarial Science (Legal)

Contact this candidate