Customer Service Medical Billing

Jenna Herrman

** ******** ** ********** ********, NJ 08070-2027 856-***-**** *********@*****.*** Professional Profile

Results-driven, dependable, and hardworking professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Please enter other Skill not listed

Skills: Decision-making skills; Attention to detail; Complete tasks on time; Flexible; Customer Service oriented Key Qualifications

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records

(EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD- 10-CM HCPCS CPT)

Education

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025 Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program. Experience

Board of social services in Salem County– Pennsville, NJ 02/2023-Present

Administrative Assistant/Secretary

My responsibilities are to making sure everything runs smoothly in the Age Blind and disabled Medicaid department.

Logging all the paper work that is being sent out if a supervisor or worker needs to know when it was mailed out or when it was put into DIMS.

Grabbing all the mail for my unit and making sure their are copies of things when needs to be.

Handle incoming and outgoing telephone calls, schedule appointments, and maintain files.

Manage general administrative activities to ensure efficient day-to-day operations of the office.

Prioritize and manage workload to meet deadlines and provide professional customer service. LittleWorld Daycare– Pennsville, NJ

03/2020-01/2021

Child Care Provider

Assisted in the creation of a constructive learning environment

Continuously communicated with children, peers, program instructors, management, and parents to promote learning and ensure smooth operations

Developed emotional and mental development in children while encouraging understanding with others and positive self-concepts

Escalated and documented potential issues to prevent further escalation

Established and documented lesson plans with objectives

Kept records on individual children, including daily observations, information about activities, meals served, and medications administered

Maintained a safe play area

Observed and documented children’s play activities

Provided activities and opportunities, appropriate to the developmental levels of the children, that encouraged curiosity, exploration, and formulation of problem-solving skills

Sanitized toys and play equipment

Francos Italian Restaurant– Pennsville, NJ

04/2014-06/2018

Waiter/Waitress

Advised patrons of daily specials and provided appropriate responses to menu inquiries

Assisted in providing customer service and ultimate dining experience for guests

Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system

Provided efficient and effective communication with other kitchen and bar staff

Resolved customer complaints and mediated customer issues efficiently

Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff

Used sales techniques to increase food and beverage revenue Volunteer Experience

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