Service Delivery Executive Director

William Tyler

Operations Leadership Multi-Attraction Venues Hospitality & Entertainment

Fredericksburg, VA 22405 ***********@*****.*** 843-***-****

Career Summary

Operations leader with 25+ years of experience in entertainment, hospitality, and service delivery. Proven success managing $10M+ operations, leading brand transitions, and achieving top revenue and profit rankings. Builds scalable teams, implements preventative maintenance systems, ensures safety compliance, and delivers exceptional guest experiences. Recognized for cross-functional collaboration, cost control, and spotless facility operations that keep guests returning.

Core Skills

Service Delivery & Guest Experience

Preventative Maintenance & Safety Compliance

Budgeting, Cost Control & P&L Management

Labor Forecasting & Team Scheduling

Multi-Attraction Venue Operations

Inventory Management & Procurement

Event Planning & Large-Scale Coordination

Cross-Functional Collaboration

Leadership, Training & Development

Professional Experience

Executive Director – EVO Entertainment Group / Hooky Entertainment – Fredericksburg, VA (Jun 2024 – Present)

Direct $10.3M+ 'Cenertainment' venue including theaters, bowling, arcade, VR, and full-service dining.

Achieved #1 company-wide ranking in revenue and profit (2024 & 2025).

Led brand transition while sustaining guest satisfaction, engagement, and performance.

Managed service delivery, preventative maintenance, safety compliance, and labor controls.

Built, trained, and mentored 50+ cross-functional employees in service and technical skills.

Partnered with leadership to align objectives, execute events, and streamline operations.

Location Manager – Venu+ – Doswell, VA (Jan 2024 – Jul 2024)

Directed arcade, attractions, and guest services in a resort entertainment venue.

Developed and trained staff in equipment servicing, safety, and guest experience.

Managed budgets, labor, and inventory to maintain fully operational facilities.

Collaborated with park leadership to enhance guest service and event execution.

Executive Director – Olde Towne Pet Resort – Dulles, VA (Sep 2022 – Nov 2023)

Led 80+ employees and 4 department heads, overseeing P&L, service, training, and compliance.

Directed marketing, safety, and operations across a high-volume luxury facility.

General Manager – ROUND1 USA – Woodbridge, VA (Apr 2020 – Sep 2022)

Directed a $9M–$11M entertainment venue with bowling, arcade, dining, and attractions.

Oversaw new location opening, equipment installation, and training of new hires.

Director of Operations – Ultrazone Laser Tag – Baltimore, MD (Sep 2016 – Mar 2020)

Managed six entertainment centers; opened six new venues with standardized operations.

Implemented safety and preventative maintenance protocols across all locations.

General Manager – Central Park Funland – Fredericksburg, VA (Aug 2015 – Sep 2016)

Increased private party rentals by 85% and total revenue by 33%.

Led 100+ employees and directed facility upgrades and guest service enhancements.

Additional Experience

• Owner / CEO – Event Production & Rental Company: Directed operations, inventory, and client service for corporate/private events.

• Regional Manager – Entertainment Centers: Drove double-digit annual revenue growth; opened and stabilized multiple new locations.

• Earlier Roles – General Manager, Director of Amusements, and Assistant Manager in multi-attraction venues.

Military Service

United States Marine Corps – NCO, Computer Systems Specialist (Nov 1998 – Nov 2002)

• Served as Communications Chief for Expeditionary Warfare School, training 300+ personnel.

• Held inactive Top Secret clearance.

Education & Certifications

• Virginia Commonwealth University – Coursework in Mass Communications

• ServSafe – Food Handler (Valid 2022–2024)

• TIPS Certification (2022–2024)

Contact this candidate