Customer Service Client
Resume:
Ashley Nelson
Highly organized cleaning professional
Spokane, WA 99207
********************@***********.***
A candidate that possesses discipline and efficiency as a Housekeeper with more than three years of experience performing daily housekeeping operations, including maintaining optimal cleanliness, client service and product-quality standards.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping/Laundry
Quality Inn and Suites - Spokane, WA
January 2019 to June 2019
• Responsible for cleaning hotel rooms including vacuuming, disinfecting surfaces ensuring cleanliness of bathrooms, dusting, and deep cleaning.
• Supervised cleaning staff, closely monitored job performance, and reported issues to management.
• Followed room cleaning procedures and safety guidelines.
• Laundered towels, sheets and other items
• Supplied staff with cleaning information and equipment and supplies Research Assistant
American Directions Research Group - Spokane, WA
June 2016 to July 2017
• Provide information in person/over the phone about products or service, perform surveys.
• Typing 80 wpm, recording details, complaints and comments. CSA - Customer Service Associate
Tesoro 2 Go - Spokane, WA
January 2014 to January 2016
• Resolve customer service complaints by exchanging merchandise or refunding money.
• Keep accurate records of transactions, recording details, complaints and comments.
• Clean work areas, thoroughly and quickly meeting established company standards.
• Knowledgeable of general cleaning principles, use of products and cleaning equipment. Prep Cook
Skyway Cafe - Spokane, WA
January 2001 to January 2015
• Prepare a variety of food such as meats, vegetables, or dessert according to customer orders/recipes.
• Cook food according to menus, special dietary or nutritional restrictions, following portion control.
• Clean area, run dishwasher, clean, wash/sanitize pots, pans, dishes or other cooking equipment. Instructor/Teaching Assistant
Texas Education Agency - Fort Worth, TX
January 2009 to January 2011
• Instruct students in the five areas covered in GED tests.
• May be required to assess students in order to create a learning program for each student.
• Evaluate or test students either formally or informally to determine if students are progressing.
• Help students with improving their critical thinking, problem-solving and communication skills. Education
GED in General Studies
Tarrant County College District - Fort Worth, TX
October 2009 to February 2011
Skills
• Cleaning Experience (10+ years)
• Clerical Experience (2 years)
• Commercial Cleaning (3 years)
• Cooking (6 years)
• Laundry (3 years)
• Medical Terminology (1 year)
• Transcription (1 year)
• Typing (6 years)
• Cash handling (6 years)
• Customer service (6 years)
• Supervising Experience (Less than 1 year)
• Word Processing (3 years)
• Microsoft Outlook (5 years)
• Proofreading (3 years)
• Administrative Experience (2 years)
• Front Desk (Less than 1 year)
• Research (2 years)
• Guest services (1 year)
• Cleaning (10+ years)
• Data Entry (3 years)
• Hotel experience (4 years)
• Custodial experience (10+ years)
• Computer skills (10+ years)
• Food service (6 years)
• Microsoft Excel (3 years)
• Microsoft Office (6 years)
• Growing experience (1 year)
• English (10+ years)
• Hospitality (10+ years)
• Computer literacy (10+ years)
• Time management (10+ years)
• Floor care (1 year)
• Housekeeping management (Less than 1 year)
• Microsoft Powerpoint (3 years)
• Driving (10+ years)
• Restaurant experience (6 years)
• Personal Assistant Experience
• Food Preparation (5 years)
• Buffing (3 years)
• Sanitation (10+ years)
• Janitorial experience (10+ years)
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification
Assessments
Work style: Conscientiousness — Proficient
February 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work style: Reliability — Familiar
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Attention to detail — Completed
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Customer focus & orientation — Completed
October 2021
Responding to customer situations with sensitivity Full results: Completed
Management & leadership skills: Impact & influence — Familiar November 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Work motivation — Completed
July 2021
Level of motivation and discipline applied toward work Full results: Completed
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Following directions — Highly Proficient
March 2021
Following multi-step instructions.
Full results: Highly Proficient
Scheduling — Completed
July 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Retail customer service — Completed
September 2021
Comprehending and responding to retail customer needs Full results: Completed
Mechanical skills: Monitoring — Familiar
June 2021
Understanding of machine dials, gauges, displays, and data charts Full results: Familiar
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Completed
March 2023
Responding to customer situations with sensitivity Full results: Completed
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Cleaner fit — Expert
March 2022
Measures the traits that are important for successful cleaners Full results: Expert
Workplace safety — Familiar
March 2023
Using safe practices at work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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