Customer Service Quality Control

Charles Castle

Troy, NY

Professional Summary

-Highly motivated with an impeccable work ethic

-Works well in individual and group situations

-Dependable and disciplined

-Easily taught

- Willing to relocate: Anywhere

-Authorized to work in the US for any employer Work Experience Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

Shaker Transport-Waterford, NY

July 2023 to Present

Logistics find loads

Monitor Driver hours of Service and time off

Maintain records of drivers

Dispatcher

MOBILE AIR-Latham, NY

July 2021 to July 2023

Dispatch Drivers Daily

Take customer calls

Make Appointments

Operations Supervisor

Ryder Truck Rental Inc-Albany, NY

November 2020 to June 2021

Supervised Technicians assigned task did Quality control on PM Service on Customer Equipment payroll order parts took customer calls.

Assistant Terminal Manager

Grocery Haulers inc-Albany, NY

September 2012 to June 2020

Supervise Dispatchers Dispatch Driver to make Delivery's and make sure they are -Safety Compliance! Made sure all Equipment is serviced and DOT certified. Dispatcher

R+L Carriers-Amsterdam, NY

November 2007 to September 2012

B-Driver and Freight Handler Management

-Routing of inbound shipments to appropriate city routes -Coordinate Dock Operation and Driver/Freight Handler scheduling -Ensure Safety Compliance

-Ensure quality freight handling procedures are followed

-Timely dispatching of LTL Loads

CDL Class A Driver and New Driver Trainer

US Foodservice Sofco Division-Scotia, NY

February 1999 to November 2007

-Responsible for making on-time deliveries on different routes -Train new employees in preparation for their CDL licenses -General Labor performed daily with lifting of heavy material -Making sure that product arrives to destination safely

Dispatcher

Upstate Tomra-Menands, NY

March 1990 to January 1999

- Make delivery routes

-Make pick up routes

-Handle customer service calls

-Direct drivers to there destination

-Performed (and was a) warehouse manager duties

-Also a Service Tech manager for reverse vending machines Unites States Army Sergeant E-5-Fort Drum, NY

April 1981 to March 1990

-Received and implanted orders

-Calculated and catalogued tasks assigned

-Secret security clearance

-Performed repairs on military equipment and generators -HAZMAT certified

-Dispatched all vehicles

-License examiner for vehicles and any other equipment Education

High School Diploma

Watervliet High School-Watervliet, NY

June 1979 to June 1979

Big Ben Community College-Fort Drum, NY

Skills

• Freight Experience (7 years)

• Customer service

• Supervising Experience

• Load & Unload (10+ years)

• Supervising experience

• Customer Service (10+ years)

• Forklift Operator (10+ years)

• Military Experience

• Scheduling (10+ years)

• Delivery Driver Experience (10+ years)

• Quality control

• Dispatch (10+ years)

• Management (10+ years)

• Operations (10+ years)

• Logistics (10+ years)

• Driving

• Phone etiquette

• Time Management

Certifications and Licenses

Driver's License

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