Administrative Support Sales Account

Nichole Miliano

*** ****** ******, ** *****− 941-***-**** ************@*****.***

Objective

Skills

Self-motivated and organized professional seeking an opportunity to contribute strong communication, problem-solving, and administrative skills. Proficient in leading teams with a focus on fostering respect and collaboration. Adept in both written and verbal communication, adept at conveying complex ideas clearly and effectively.

Proven track record of being self-sufficient and requiring minimal supervision or micromanagement.

Capable of independently managing tasks and projects with a high degree of efficiency and effectiveness.

Proficient in Microsoft Office suite, Klaviyo, SalesForce, and Oracle CRM/EBS leveraging these tools to streamline processes and drive results. Ability to adapt quickly to new software and technologies, with a keen aptitude for mastering new platforms independently.

Known for maintaining a positive attitude even in challenging situations, and fostering a supportive and inclusive team environment. Experience

Sales Operations Support – Project Analyst

Mills Siding & Roofing, Venice, FL

April 2024 – Present

Process final invoices and manage new job entries in AccuLynx. Communicate with insurance companies to resolve claims and secure approvals.

Provide administrative support to leadership and ensure smooth project flow. Support & eComm Manager – B2B

Tervis, North Venice, FL

January 2020 – March 2024

Led support team operations and managed daily workload allocation for territory accounts.

Served as liaison between outside sales reps and internal departments, ensuring effective communication.

Supported B2B site enhancements through testing, training, and documentation.

Sales Account Manager – Territory Accounts

Tervis, North Venice, FL

March 2016 – January 2020

Managed 450+ accounts, driving sales growth and customer retention through regular communication and planning.

Oversaw account records in CRM, B2B, and EBS platforms. Generated sales reports and provided insights for strategic planning. Customer Support Supervisor – ITC Sales Support

Tervis, North Venice, FL

January 2013 – March 2016

Supervised team communication and reporting, ensuring accuracy and timeliness.

Handled escalated issues, demonstrating strong conflict resolution skills. Supported leadership with metrics tracking and employee performance reports.

Strategic Account Coordinator

Tervis, North Venice, FL

January 2010 – December 2013

Supported national accounts through customer service, order tracking, and issue resolution.

Streamlined processes to improve efficiency and accuracy. Sales Account Coordinator

Tervis, North Venice, FL

January 2008 – December 2009

Provided administrative support for sales team, including customer setups and account management.

Maintained customer database to ensure accuracy and accessibility. Customer Service Representative

Tervis, North Venice, FL

January 2006 – December 2007

Handled customer inquiries, orders, and exchanges via phone and email. Ensured positive customer experiences through clear communication and problem-solving.

Production / Team Lead

Tervis, North Venice, FL

September 2002 – December 2007

Performed multiple production line duties, including welding, decorating, and shipping.

Served as Team Lead for Second Shift, coordinating workflow and meeting production targets.

Education High School Diploma

Venice High School, Venice, FL

References are available on request.

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