Customer Service Des Moines

Jan Chumbley

Johnston, IA *****

515-***-**** - ***********@***.***

Professional Summary

Dynamic Party Planner with a proven track record at Jan's Party Planning, excelling in event management and decoration design. Cultivated strong client relationships, enhancing satisfaction and repeat business. Recognized for exceptional customer service and tailored proposals, ensuring memorable events that resonate with clients' unique preferences.

Skills

• Decoration design • Post-event evaluation

• Event management • Menu planning

Work History

07/2007 to 08/2025 Party Planner

Jan's Party Planning – Des Moines, IA

• Increased repeat business through strong relationships with clients and vendors.

• Enhanced client satisfaction by executing memorable and well-organized events. Developed customized proposals for each client, addressing their specific needs and preferences.

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Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.

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Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.

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Designed visually appealing promotional materials that showcased the company''s creativity and expertise in the industry.

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01/1999 to 06/2007 Boesen Mgr

Boesen Kaleidoscope – Des Moines, IA

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.

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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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06/1991 to 08/1997 Sales Rep

J.W. Perry – Des Moines, IA

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

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Generated additional sales opportunities with upselling and cross-selling techniques.

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Expanded customer base through cold calling, networking, and relationship building.

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• Increased sales revenue by identifying and targeting high-potential accounts. Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

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04/1989 to 06/1991 Assistant Manager

Hy Vee Floral – Des Moines, IA

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Education

05/1983 Associate of Science: Horticulture Science DMACC - Ankeny, IA

05/1980 High School Diploma

Saydel High School - Des Moines, IA

Languages

English

Full Professional

Volunteer work

Volunteer at Highland Park Christian Church in Des Moines, I am a deaconess and worship leader.

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