General Manager, Team Leadership, Motivation, Project Management

Jaclyn Bianco

*** **** **** ** ****** Island, NY 10314 929-***-**** ******.***********@*****.***

EDUCATION: St. Francis College, Brooklyn, N.Y.

Bachelor’s of Science:

Major in Business Administration and Management

Minor in Project Management September 2016 – May 2020 Major GPA: 4.0 Minor GPA: 4.0

HONORS/ SCHOLARSHIPS:

Dean’s List, St. Francis College August 2016 – May 2020 Robert J. McGuire Scholarship August 2016 - May 2020 Athletic Scholarship August 2016 - May 2020

Scholarship for Academic Excellence August 2016 - May 2020 EXPERIENCE:

Arirang February 2024 – Present

General Manager

• Act as a regional general manager, traveling to 4 out of the 5 locations in Brooklyn, Staten Island and New Jersey. Act as operating owner to the location in which I am responsible for; handle all building maintenance, inventory, deliveries, maintaining vendor and customer relations, and handling all customer service inquiries.

• Oversee day to day operations which entail scheduling, payroll, vendor orders, processing accounts payable, purchasing, marketing, and actively work throughout the restaurant during business hours.

• Execute performance evaluations monthly with the staff to ensure corporate policies and procedures are being performed adequately. Provide coaching and motivation to reach company sales goals with the employees. Responsible for hiring and firing as determined necessary.

• Enforce and create new policies in which align with our company goals. Inspire motivate and lead multiple teams to reach their maximum potential.

Il Colosseo May 2016 – February 2024

General Manager

• Maintained staff by recruiting, orienting and training employees.

• Aligned restaurant to be up to par with all Health Code Regulations while ensuring a safe, secure, and legal work environment.

• Handled bookkeeping services relating to all restaurant expenses, employee payroll, and vendor payments.

• Set financial objectives by forecasting required expenses, preparing an annual budget, and forecasting expected nightly income based off of reservations.

• Responsible for taking inventory of all items, bar and kitchen stock. Placed orders with external vendors. Scheduled all food and liquor deliveries.

• Party / Event Coordinator for 2 locations (Brooklyn, NY and Red Bank, NJ). Scheduled parties and events, create personalized menus, coordinate vendors for cake, decorations, and entertainment and accommodated all special requests of the customer.

• Monitored all social media platforms for the restaurant, promoting all upcoming events, create weekly specials to share for the upcoming week, and actively interact with customers to foster relationships.

• Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results.

• Managed 30 employees by creating accommodating schedules, enforcing restaurant policies, and promoting team effort in order to accomplish expected results. Victoria’s Secret March 2018 – January 2021

Operation’s Manager

• Corresponded with all external vendors, customers, and associates.

• Created schedules that accommodated all employees.

• Assisted employees with emergency callouts, as well as paid time off requests.

• Responsible for building communications. Point of Contact for Flagship Managers and Directors.

• On-boarded and trained new hires. Collected employee documents to set up direct deposit.

• Monitored the closing for the entire store location which consisted of 20+ registers and documentation. St. Francis College August 2016-May 2020

Director’s Assistant

• Assisted the Director by answering phone calls and filing student documents.

• Scheduled student athlete appointments during advisement period. VOLUNTEER/EXTRACURRICULAR ACTIVITIES:

Tunnels to Towers 5k September 2016- September 2020 Volunteer

Operation Santa, JFK Airport September 2016- September 2020 Volunteer

Special Olympics Events, Lincoln High School September 2016- September 2020 Volunteer

• Worked directly with students with Autism and Down Syndrome, both verbal and non-verbal, in their special needs education program.

• Socialized with students by playing board games, card games, and other problem solving activities. Representative of Student Athlete’s Advisory Committee (SAAC) September 2016- September 2020 President

SFC Accounting Society September 2016- September 2020 Member

NCAA Division 1 – Full Time Woman’s Bowling September 2016- April 2020 Member

Coney Island Hospital, ER May 2016- July 2017

Volunteer

SKILLS/LICENSES:

• NYS Food Handler Certification

• NYS Life Insurance License

• Proficient in Microsoft Word, Excel, PowerPoint, and Access.

• Excellent communication skills, both written and oral.

• Strong analytical and organization skills, team oriented, and committed to high quality work.

Contact this candidate