Real Estate Operations Manager

LINDA JOHNSON

Phone 407-***-****

*****.***********@*****.***

www.linkedin.com/in/johnson-linda

OBJECTIVE

Dedicated professional with extensive Administrative, Financial and Property Management experience in supervisory roles within diverse, ever-changing organizations. Specialized in Mortgage Titling and developing relationships that contribute to the company’s successful growth.

KEY STRENGTHS

Articulate Public Speaking

Real Estate Legal Hospitality

Time Management & Strategic Planning

Operations Management and Recruiting

Effective Process Improvement

Team Collaboration & Leadership

Title Qualia ResWare EOS

Notary FL Paralegal Certification

Document Preparation and Filing

Training & Development

EMPLOYMENT

Corporate Trainer The Mortgage Firm, State of Florida 11/2020 – 03/2022

Generated a template for delivering products / services to exceed expectations

Set in motion an Open-Door policy, consistently providing solutions to internal support staff by troubleshooting, resolving issues in an efficient manner

Established logical work procedure/schedules to organize daily administrative staff operations

Created job aids for employees, developing of instructional training guides and videos

Partnered with new and different teams to enhance and tailor client experience; A conduit between employee and relevant internal parties

Motivating, developing, directing people as they work – coordinated all training classes

Explored corporate branches and inducted new employees using Employee Relations, Employee Engagement techniques to achieve long term employee retention

Fostered harmony between project directors, accounting, consultants while delivering results

Operations Manager Sweet Mamas, State of Florida 11/2015 - 03/2020

Coordinated financial activities to fund operations, maximize resources, increase efficiency

Generated income sales reports and data, complied marketing information for distribution

Reliably demonstrated skill to improvise as needed, in all conceivable situations/interactions

Handled day to day operations in all aspects to drive guest satisfaction

Kept up to date with technology and resources, applying new knowledge to job and in practice

Trained to watch for and recognize security risks, knowing how to prevent or handle appropriately

Real Estate Paralegal Closer Church Watson, State of Florida 08/2011 - 10/2015

Accomplished in all areas of RE transactions, negotiated purchase and sale contracts, lease agreements, organization of contracts and closing documents for rentals and purchases

Prepared all closing documents and filed accordingly with County as required

Thoroughly examined aspects of title insurance process including title commitment review, lien search, HOA, Estoppel, and code reviews

Conferred with clients and other involved parties to gather and track case information

Closed RE transactions, balanced closings and drafted responses for exceptions on foreclosure procedural errors when applicable

Entrepreneur Owner Lighthouse Mortgage, State of Florida 05/2005 - 04/2011

Built a sustainable mortgage company, specialized in Jumbo Loans and Foreign National Loans

Crafted brand awareness along with concise business plan, bringing in revenue with sharp marketing tactics, promoting business expansion and diversification of earnings

Orchestrated forward-thinking strategies while managing daily operations in order to accomplish profit and expansion goals

Designed process and procedural manual to train Loan officers ‘Start to Finish’

Originated, processed, and directly closed all loans efficiently to report on schedule

Fostered loyal account base and long-term business relationships with a clear mission statement and by identifying, quantifying, and negotiating for customer needs

OCCUPATIONAL CERTIFICATIONS & TRAINING

Title Insurance License – Scheduled October 2022

Series 66 & Series 7 Licensure - Projected 2023

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