Assistant Manager

Meya Garrison

*************@*****.***

Education

Salisbury University, Salisbury, MD

Bachelor’s Degree in Exercise Science

Experience

Enterprise Mobility September 2022 – Present

Assistant Manager Rent-a-car

● Manage overall branch operations and supervise the management team and develop overall branch business and operational strategy

● Oversee the development and maintenance of the Branch operational plan

● Manage the efforts of Branch employees in providing a high level of customer service

● Evaluate customer service performance of Branch employees

● Proactively seek process improvement to ensure high quality customer service

● Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws

● Supervise and coordinate the efforts of the Branch management team

● Establish overall training and development strategy for Branch employees

● Supervise, mentor, train, coach, evaluate and develop staff

● Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance

● Conduct and/or participate in the recruitment, interviewing and hiring of branch employees

● Prepare effective and timely employee reviews and oversee the review process

● Evaluate, document and confer with management team regarding employee performance

● Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions

● Investigate/resolve employee complaints

● Develop overall sales and marketing strategy for the Branch

● Plan for future growth of Branch

● Assess and analyze competitive environment and provide appropriate reports and recommendations

● Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business

● Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment

● Call on existing and potential customers to develop business

● Accompany other employees on marketing visits for training purposes

● Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for noncollectable accounts, and recommending accounts for referral to collection

● Supervise and train other employees regarding branch receivables

● Review and analyze reports, financial statements and billing

● Develop overall fleet strategy for Branch

● Plan and oversee management of the fleet

Republic Airways January 2022 – September 2022

Flight Attendant

● Ensures the safety and comfort of passengers in accordance with FAA and inflight guidelines

● Performs all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience and assists passengers in stowing carry-on baggage

● Maintains thorough knowledge of all emergency procedures and the use of emergency equipment on board the aircraft

● Operates all emergency exits and aircraft equipment using all the necessary movements and force up to and including 70 pounds.

● Provides food and beverages to passengers using moveable carts weighing up to 250 pounds and maintains a neat and orderly cabin environment

● Performs additional duties as assigned or required Chesapeake Employers Insurance December 2019 – January 2022 Claims Analyst

● Research causally related injuries and diagnoses codes to reconcile discrepancies as required by statute and regulation.

● Accurately code settlements in claims processing system.

● Timely and thoroughly research, analyze and respond to each conditional payment letter from the Centers for Medicare and Medicaid Services (CMS).

● Draft, prepare and respond to all Medicaid liens.

● Determine the company’s liability up to individual financial authority/approval levels, and if beyond authority levels, then with supervisors’ approval, related to the causality of all Medicaid lien requests and respond appropriately.

● Respond to claimants who have received Medicare/Medicaid inquiries regarding past claims and draft appropriate correspondence on behalf of the injured worker.

● Serve as liaison between company and Medicare/Medicaid agencies and vendors, when appropriate.

● Review, complete and file vocational rehabilitation referrals, and assign vocational case managers.

● Maintain, monitor and document vocational rehabilitation plans.

● Monitor vocational rehabilitation bills for payment.

● Review and accurately calculate and process payment of all awards from the Maryland Workers’ Compensation Commission (WCC), as well as all settlements and stipulations. This includes determination of payments to annuity companies, trusts and professional administrators.

● Interact with governmental agencies, such as the Subsequent Injury Fund (SIF), or the Uninsured Employer’s Fund (UEF). Make recommendations regarding the validity of claim assessments on disputed cases in SIF and UEF.

● Assure appropriate payment to all parties subsequent to Writs of Garnishment, child support order, for claims.

● Annually audit permanent total claims to assure the correct cost of living adjustments (COLA) have been applied and provide notice of results.

● Analyze and respond to all requests of claimants and/or their counsel to reconcile indemnity benefits issued over time (payment proofs).

● Analyze case valuations that include annuity payments along with professional administrative and ensure appropriateness of payments.

● Create referrals to MSA vendors. Submit supporting documentation and respond to any inquiries received from them.

● Adjudicated Dual Employer/Insurer – monitor payments (indemnity and medical) and follow up for collection from dual party.

● Maintain spreadsheets/reports for award processing, vocational rehabilitation, child support, SIF/UEF, Medicare Conditional Payments and any other related data tracking. Genesis Rehab Services July 2018 - July 2019

Rehab Office Coordinator

● Ensured all therapist and assistant licenses are current and posted.

● Completed all department maintenance including cleaning of all mats and equipment, monitoring temperature of hydro collator units, ensuring any mechanical checks or calibrations are completed according to schedule, emptying laundry, stocking supplies and clean laundry, ordering supplies under the direction of the Program Manager.

● Ensured therapists are current for all mandatory and/or required in-services and tracked and ensured all rehab staff are current for PPDs.

● Assured all employees submitted payroll information on a weekly basis and submit all expense reports.

● Tracked physician orders and signatures, screens and notified therapists.

● Reviewed QIR monthly for changes and reports to Program Manager.

● Completed technical audits of charts, ensuring all documentation is present.

● Mailed and tracked return of initial evaluations and certifications.

● Oriented all new staff to the center and department.

● Tracked due date of all merit reviews, distributes and collects feedback for performance reviews as directed by the Program Manager and tracked productivity and efficiency. 14.

● Assured accurate and complete end-of-month billing.

● Coordinated patient scheduling with nursing.

● Completed weekly Projections and attended facility meetings.

● Printed therapist/assistant daily schedules and alerted Program Manager to daily staffing levels and case load.

● Provided MDS information as requested by facility.

● Alerted Program Manager of any staff discourse, maintained all filing, and assisted with survey compliance.

Mercy Medical Center May 2013 - May 2016

Customer Service Administrator

● Using new EPIC computer system, became a “super-user” to aid employees with daily activities and responsibilities

● Assisted with administrative staff and linked with tech support to reduce user error and increase daily productivity

● Teamed up with office management and employees to ensure good office flow including pre-registering, billing aid, and work queue management

● provided clerical support to the practice and providers on a regular basis

● appropriate management of the physician schedule, assist callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collects referrals and surgical authorizations

● provide excellent customer service using professionalism and proficiency Mercy Medical Center

Patient Service Representative May 2016 - July 2018

● Greeted and checked-in patients, maintained efficient flow of offices, and provided clerical and administrative support to staff members

● Verified personal information, educated patients on policies such as HIPAA and aided with insurance authorizations and other questions

● Answered phones to help with patient directing and informing, collected payments for medical services, scheduled appointments, and helped keep office space clear and organized

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