Quality Control / Assurance Inspector Specialist, Textile Technologist

Lauren E Heim ********@*****.***

www.linkedin.com/in/laurenheim0212

978-***-**** • Leeds, Utah

Quality Control Inspector

Detail-oriented and results-driven professional with hands-on experience in ensuring compliance with manufacturing standards, safety regulations, and customer specifications in fast-paced production environments. Skilled in identifying microscopic and systemic defects, improving detection rates and reducing returns. Adept in final inspection, DHR reviews, and issuing Certificates of Conformance for high-risk medical products. Strong background in root cause analysis, CAPAs, and cross-functional collaboration to reduce quality escapes. Proficient in ERP systems such as SAP, Kinetic, and Empower to maintain real-time documentation and traceability. Success in developing SOPs and optimizing workflows, driving efficiency and reducing bottlenecks.

● Quality Inspection & Compliance

● Product Release Authorization

● Regulatory Documentation

● Workflow Standardization

● Root Cause Analysis

● Team Collaboration

● Process Optimization

● Excellent Communication

● Risk Mitigation Strategies

● Testing & Inspection

● Quality Management System

● GMP & GDP Compliance

Career Experience

United States Postal Service, St. George, UT 2025 — 2025 City Carrier Assistant - United States Post Office Fulfilled essential City Delivery Carriers Duties and Responsibilities.

● Approved and licensed to transport mail by postal vehicles.

● Delivered and received mail from businesses and residents, served the community abiding by local and postal laws.

● Provided efficient service, performed duties promptly, diligently, and with courteousness.

● Maintained security of mail while applying safe work practices.

● Recorded time and other pertinent verification information in office and on street accurately by inputting data into a portable scanner and by completion of PS Forms.

Cogmedix, Coghlin Companies, West Boylston, MA 2024 — 2025 Quality Inspector Specialist II – Quality Assurance Strengthened cross-functional quality team capabilities through strategic cross-training, increasing team flexibility and response time. Specialized in identifying microscopic defects in aesthetic laser components, improving defect detection rate and reducing returns. Enhanced accuracy and traceability by conducting thorough reviews of DHRs, job travelers, and inspection documentation. Supported quality engineers with timely updates to QIPs and critical documentation, ensuring audit-readiness.

● Ensured 100% compliance of in-process inspections with FDA and ISO standards, reducing non-conformance trends.

● Enabled smooth final release of medical devices by issuing accurate Certificates of Conformance for production and spare orders.

● Drove high first-pass yield by meticulously inspecting sub-assemblies, final systems, and finished devices per specifications.

● Documented quality findings and collaborated on root cause resolutions, directly contributing to a 15% drop in repeat issues.

● Maintained full regulatory compliance and device traceability across complex assemblies and rework cycles.

● Optimized inspection workflow and priority alignment by coordinating with supervisors and supply chain teams.

● Leveraged ERP systems (Kinetic, Empower) to maintain real-time visibility into quality status and documentation accuracy. Cynosure / Lutronic, Westford, MA 2023— 2024

Quality Control Electrical Inspector – Quality Assurance Played a key role in regulatory compliance by reviewing and approving DHRs and final labeling packages before product release. Accelerated production timelines by executing precise inspections and measurements across assemblies and finished devices, reducing bottlenecks. Created NCRs for sub-assemblies and final products, leading to a 30% increase in issue traceability and rework efficiency. Utilized SAP ERP for streamlined tracking of inspection, compliance, and part disposition. Page 1 3

● Served as SME for final inspection of remanufactured and new service devices, ensuring zero-defect delivery to customers.

● Identified GDP and documentation issues from outsourced vendors, preventing potential downstream quality failures.

● Influenced process improvements by recommending updates to SOPs and inspection workflows.

● Supported timely MRB/RMA decision-making by proactively reporting quality risks and coordinating corrective actions.

● Contributed to production cost reduction by ensuring efficient inspection throughput without compromising quality standards. Advanced Cable Ties, Inc., Gardner, MA 2022 — 2023 Quality Control Supervisor, Quality Assurance

Directed a 3-shift QC team, improving inspection consistency and documentation accuracy across all product lines. Oversaw UL audits, warehouse audits, and incoming inspections, maintaining a 100% audit compliance rate. Spearheaded equipment procurement and calibration, supporting reliable test data and streamlined operations. Managed cross-departmental quality projects aligned with ISO 9001:2015 standards, supporting CAPAs and risk mitigation.

● Implemented continuous improvement meetings that increased team engagement and reduced quality escapes by 22%.

● Enhanced lab productivity and safety through a successful reorganization of testing workflows and space utilization.

● Created user-friendly SOPs, forms, and worksheets that improved staff compliance and onboarding efficiency. Spectro Coating Corp., Leominster, MA 2021 — 2022

Textile Technologist, Dye House – Quality Control

Streamlined lab operations through data accuracy, sample retention systems, and improved water testing validation protocols. Acted as a key contributor to ISO documentation through process audits and supplier corrective action support. Led development and testing of substrate-backed coatings for density analysis, supporting international client satisfaction.

● Improved dye bath accuracy for customer flock samples by analyzing historical data and optimizing formulation parameters.

● Ensured consistent dye quality through calibrated testing procedures and regulatory reporting, enhancing lab performance. ABH Plumbing & Heating Contractors, LLC, Fitchburg, MA 2019 — 2021 Office Specialist

Managed full-cycle administrative operations, enhancing workflow efficiency and customer communication for 50+ active projects. Administered payroll, billing, and reconciliations via QuickBooks, contributing to accurate financial reporting and cash flow clarity. Led marketing initiatives across digital platforms, boosting client engagement and generating new leads.

● Streamlined permit processing and project documentation, accelerating job readiness by 30%.

● Revamped employee onboarding and handbook creation, improving training compliance and HR communication. Battelle Memorial Institute / U.S. Army SSSCOM, Natick, MA 2012 — 2018 Textile Technologist (Contractor) – Soldier Systems Center Managed complex chemical workflows with precision, resulting in consistent data for U.S. military R&D. Spearheaded military permethrin extraction testing with ASE and GCMS, ensuring accurate pesticide levels in soldier uniforms. Supported field laundering simulations and lab testing on DLA fabrics, helping assess durability, flame resistance, and wear.

● Delivered briefings and technical lab tours for stakeholders, improving visibility of textile testing innovations.

● Played a vital role in regulatory documentation, safety compliance, and data integrity under ISO guidelines. Education

Bachelor of Science Degree in Textile Technology, UMass Dartmouth, North Dartmouth, MA Professional Development

U.S. Army Natick Soldier Systems Center Training Certificates & Driving License: Action Officer Development Commercial Item Description Course Contracting Officer’s Representative Intern Leadership Development Intermediate Systems Acquisition ISO 9001:2015 – The Path Forward Non-developmental (Contract) Item Acquisition Pattern Grading Concepts Performance SPECs Conversion Quality Management Systems Acquisition Management Utah Standard Driver’s License – Active Page 2 3

Battelle Training: AATCC: Textile Fundamentals Laboratory Safety, Cyber Security, Active Shooter, Respirator, OSHA Cynosure Lutronic Training: SOP - Revision Up-dates Product Technical Guide Security & Code of Conduct Medical & Aesthetic Product Technology

Cogmedix; Coghlin Companies Training: SOP & Revision Up-dates Lean Six Sigma Crimp Inspection Controlled Environment Laser Lab Authorized GDP & GMP Inspection Basics ESD Quality Compliance Torque Page 3 3

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