Customer Service North Carolina

Sullivan

CSR

Rock Hill, SC • 839-***-****• ****************@*****.***

SUMMARY

Goal-oriented professional with multiple years of experience in a fast-paced environment. Key strengths include multitasking, problem-solving, working effectively with minimal direction, strong computer skills, and the ability to deliver results. I have prior experience in customer service, where I strive to satisfy my customers.

WORK EXPERIENCE

Defenders • Rock Hill, South Carolina, USA • 2024 – 2025

Day Porter

• Support customers in cleaning classrooms, cafeteria, etc.

• Assisted customers in resolving issues in the school above and beyond job duties

• Offered support to other personnel if needed with issues

IQOR • Rock Hill, South Carolina, USA • 2021 – 2024

CSR

• Support customers using a designed call flow

• Assisted customers in resolving technical and billing issues

• Offered support to other personnel if needed with issues

Kelly Educational • Rock Hill, South Carolina, USA • 2013 – 2020

Substitute Teacher

• Rotate multiple school districts and grade levels to assist young students in achieving their education and filling in empty teacher slots where needed

• Followed school guidelines and state guidelines

• Maintained a positive attitude with students, staff, school board, and parents

• Left detailed messages for returning teachers (example: classroom problems, messages, etc.)

H&R Block • Gastonia, North Carolina, USA • 2004 – 2010

Tax Preparer

• Prepared individual taxes

• Worked with seasonal customers to resolve issues with the IRS

AJCE Trucking • Chester, South Carolina, USA • 2010 – 2020

Manager

• Assisted with the setup of books, following DOT regulations, IRS rules, and guidelines

• Maintained a positive attitude, dealing with clients and managers, acquiring loads for the firm, leasing equipment, making pickups and delivery arrangements for freight

Duke Energy • Charlotte, North Carolina, USA • 1989 – 2004

IM Analyst Associate

• Performed ad-hoc queries for the business department to get information needed about customers, business objectives, and QMF

• Used Microsoft products to develop a new budget program for the IT department

• Performed internal audits on invoices, finding Lena discrepancies that resulted in savings for the company

EDUCATION

Bachelor of Science, Gardner Webb College, May 1991

Master's Secondary Education, Grand Canyon University, March 2018

Associate in Business, York Technical College, May 1983

RELEVANT SKILLS NOT LISTED ABOVE

Microsoft products, Google Apps, multitasking, tech-savvy, easily trainable, take pride in my work, and customer satisfaction is of the utmost importance to me.

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