Customer Service Food

ISSA DIAKITE

***E ***th St Bronx, NY, *****. Cell : 929-***-****

Email: **************@*****.***

Education

Lycee de Hamady Ounare Matam, Senegal

High School Diploma May 2003

Experience

Yankee Stadium Bronx, NY

Food Service Cook / Customer Service 12/2023 – Present

• Assist in the preparation and serving of food items.

• Follow proper food handling and safety procedures.

• Maintain cleanliness and organization in the kitchen area.

• Collaborate with team members to meet food service goals.

• Provide excellent customer service for all guests. Africa Global Logistics Senegal Dakar, Senegal

Logistic Coordinator 01/2018 – 12/2023

• Coordinate and monitor the movement of goods between clients.

• Collaborate with suppliers, carriers, and internal teams to ensure smooth transportation of goods.

• Utilize transportation management systems to track shipments and manage coordination data.

• Conduct root cause analysis to identify and resolve any issues or delays in the coordination process.

• Maintain accurate inventory, delivery schedules, and customer orders.

• Assist in the development and implementation of coordination strategies to improve efficiency and reduce costs.

• Ensure compliance with all relevant regulations and standards in coordination operations. Commercial Center of Sandaga Dakar, Senegal

Sales Manager 04/2010 - 01/2018

• Develop and execute sales strategies to achieve revenue.

• Conduct market research and analyze competitor activity to maintain a competitive edge.

• Identify and pursue new business opportunities, including upselling and cross-selling.

• Collaborate with cross-functional teams, including marketing and customer success, to deliver optimal solutions for clients.

• Develop and manage sales budgets and forecasts, including pipeline management and performance tracking.

• Establish and implement sales processes, including enablement and training programs for the sales team.

• Foster a culture of collaboration, innovation, and continuous improvement within the sales team. Commercial Center of Sandaga Dakar, Senegal

Sales Associate 04/2003 - 01/2010

• Welcoming customers with friendly demeanor, offering product information, and assisting them in finding items.

• Understanding and promoting current sales to enhance customer experience and drive sales.

• Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.

• Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.

Skills

• Product Knowledge, Retail Sales, Stock Replenishment, Stock Management, Salesfloor Layout, Keen Attention to Detail.

• Ability to work with several operating systems, including Windows, Mac OSX and Linux.

• Languages spoken English, French, Soninke, Fulani, and Wolof.

Contact this candidate