Internal sales administrator

JAIME MAYLENE MUNSAMY

076-***-**** ***************@*****.*** Wilgespruit, 2170

PROFESSIONAL SUMMARY

A highly skilled and versatile professional with extensive experience in retail, furniture, home appliances, and air conditioning distribution. Proven expertise in customer service, internal sales, and administration, with a deep understanding of spares, warranties, and guarantee processes. A reliable and detail-oriented individual committed to improving operational efficiency and driving customer satisfaction across diverse product lines. CORE COMPETENCIES

Industry Knowledge: Retail Furniture & Appliances Spares & Sales Air Conditioning Spares & Sales

Specialist Areas: Warranty & Guarantee Management Spares & Parts Consultation Customer Service

Sales & Administration: Internal Sales Account Management Administrative Coordination

Technical Systems: Business Central Sage POS ERP Systems CRM Ticketing Systems

Supplier Portals: LG Portal,Midea, Samsung,Bosch Portals Parts Query & PO Processing

Software Skills: Microsoft Office Suite (Excel, PowerPoint) Technical Drawing Interpretation

PROFESSIONAL EXPERIENCE

Internal Sales Administrator Livance Distribution February 2023 – Present

Managing internal sales and administrative functions using Business Central system for air conditioning spares and unit sales

Processing customer orders and preparing quotations, utilizing technical drawings and brochures to provide accurate product specifications

Providing technical spares support by sourcing parts through LG and Midea supplier portals

Generating and tracking Purchase Orders (POs) through the Business Central system to maintain optimal stock levels

Coordinating with service and logistics teams to streamline order fulfillment and improve turnaround times

Internal Spares Consultant Livance Distribution February 2022 – 2023

Served as primary point of contact for air conditioning spares inquiries, providing technical guidance using product specifications

Managed spares inventory levels through regular monitoring in the Business Central system

Utilized LG and Midea portals extensively for part number identification, pricing, and availability checks

Handling customer accounts and resolve queries logged via the CRM ticketing system, ensuring timely resolution

Service & Spares Manager Tafelberg Furnishers - Hillfox January 2020 – January 2022

Managed the store's complete service, spares, and returns division, enhancing departmental efficiency

Coordinated all warranty and guarantee repairs with major providers (Bosch, Siemens, Miele, Whirlpool, Defy)

Streamlined logistics operations by planning optimized route sheets for drivers, reducing delivery times

Maintained accurate inventory records through precise processing of GRNs and GRVs in Sage POS

Internal Sales Representative Tafelberg Furnishers - Hillfox June 2019 – December 2019

Generated new sales opportunities through proactive inbound lead follow-up and customer support

Resolved debtor issues and payment queries effectively, improving account collection rates

Maintained comprehensive knowledge of competitor products and pricing to inform sales strategies

Sales Consultant / Administrator Hirschs Homestore August 2017 – February 2019

Managed spare parts queries and prepared client quotations using the company's ERP system

Compiled purchase orders with multiple suppliers through the internal ERP system

Handled over-the-counter sales and managed customer account allocations

Processed warranty claims and coordinated service calls for major appliances

Conducted regular stock counts and replenished fast-moving stock lines Student Nurse RK Khans Hospital January 2016 – June 2016

Obtained patient assessments and provided patient care and counseling

Worked with a multidisciplinary team assisting doctors on rounds

Carried out procedures and instructions timeously and efficiently

Prioritized patient needs and ensured cost-effective nursing care Medical Receptionist Gynecologist Specialist February 2015 – May 2015

Scheduled appointments and managed patient records

Verified medical aid benefits and processed payments

Handled telephonic queries and attended to emails

Maintained professional and friendly approach with patients Data Capturer/Filing Clerk TNS Research International January 2011 – July 2013

Received surveys and performed accurate data capturing

Completed spreadsheets and prepared reports

Assisted manager with general admin and filing of documents

Handled customer information and medical records data entry EDUCATION

Currently Enrolled in Business Management Qualifications

NQF 6: Higher Certificate in Business Management MANCOSA Commenced August 2025

NQF 5: Higher Certificate in Business Management MANCOSA Completed July 2025

Matric Northmead Secondary School 2008

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