Front Desk Receptionist

Felicia Payne

Baltimore, MD *****

***************@*****.***

+1-443-***-****

Professional Summary

Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, PBX phone system, and Quick Book to facilitate daily office operation

Work Experience

Front Desk Receptionist

Southern Management Companies-College Park, MD

July 2006 to April 2024

Great and welcome guests in person/ directly or on the phone, answer and direct inquiries to designated or department. Serve as the first point of contact for resident prospects: providing information about apartments. Receive/sign for secure packing for residents and office teams. Develop and utilize effective filing and retrieval systems,and maintain office supplies by placing order and evaluation new products. Create and route maintenance service requests. Manage front desk reception area by cleaning and organizing desk and lobby area

Custodian

Southern Management Companies-College Park, MD

December 2002 to September 2006

Maintain cleanliness of all community common areas in accordance with internal quality control standards. Ensure sidewalks, alleyways, and parking areas clean free of trash and debris. Perform daily audits of common areas and report finding to management. Clean and touch-up vacant apartment. Assist with apartment turn over process, as needed

Education

High school diploma

Southern Western high - Baltimore, MD

Skills

• Microsoft Excel (10+ years)

• Microsoft Office (10+ years)

• Typing (10+ years)

• Cashiering

• Phone etiquette (10+ years)

• Organizational skills (10+ years)

• Computer skills (10+ years)

• Packaging (10+ years)

• Cleaning Experience (10+ years)

• Administrative experience (10+ years)

• Microsoft Word (10+ years)

• Data entry (10+ years)

• Front desk (10+ years)

• Time management (10+ years)

• Office experience (10+ years)

• Cash Handling

• Customer service (10+ years)

• Microsoft Outlook (10+ years)

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