Customer Service Representative
Resume:
Constance
King
*********.******@*****.***
Home Phone 330-***-****
Cellphone 330-***-****
Tallmadge, Ohio 44278
Professional Summary
I’m looking for employment as a Remote Customer Service Representative.
I have not worked in years because I was taking care of our Father, who had mesothelioma and recently passed away from it.
Now I’m looking to start a new chapter in my life.
I’m very dependable and trustworthy. I enjoy helping people with whatever they might need. I have a lot of Empathy for people, and I love making them laugh and making them feel like they are the only person who needs help. I know it’s going to be challenging to get back into the swing of life, but I’m ready for anything, and I always give you 100% of me. I will never let you down.
I have recently started attending Grand Canyon University to pursue a Bachelor of Science in Technology with an emphasis on Cybersecurity. I started in May 2025 and already passed my first course with a B-. I am starting a new course, and I hope to graduate in 2029, provided my computer functions correctly and I don't need to purchase a new one, as I did at the beginning of July. However, I finally got my other computer working, so I now have two computers.
Work Experience
Teletech Holdings Englewood Co
January 2017 to July 2017
Answered an average of 50 calls per day, addressing customers' inquiries.
Addressing problems and sharing information about new products
Always keep a calm presence.
Provided and elevated customer interaction experience to generate loyal clientele.
Kept records of customer service interactions and transactions, recording detailed inquiries, complaints, or comments, as well as actions taken.
Check and make sure that the proper changes are made to resolve customers’ problems.
Determined charges for services requested by customers for services made. Collected deposits, payments, or arranged for billing to have them send out paperwork for their bills.
Refer unsolved customer grievances to appointed departments for further investigation.
Completed contract forms, input change of
Recommended improvements in product, services, or billing methods and procedures to prevent future problems.
Pay was $9.50@hr
Virtual Customer Service Representative
Teletech Holdings Englewood, CO
May 2016 to January 2017
Answered an average of 75 calls per shift, addressing customers’ inquiries and providing new product information available.
Described product details and care of their merchandise.
Answered product questions with up-to-date knowledge of sales and store promotions. I made long-term customer relationships by being friendly and knowledgeable about promotions or sales.
Keep records of customer interactions and transactions, recording details of inquiries, checking to ensure complaints or comments, as well as any actions taken.
Ensured proper changes were made to resolve any issues with me or the company. Referred unresolved customer grievances to the appointed departments for further investigation.
Completed contact forms, prepared change of address or change to customer account or address.
Enter credit card transactions for purchases or any billing changes to customers’ accounts.
My pay was $8.50@hr
I left for a new position in the company.
Operations Manager
Compass Security Services, Inc., Tampa, FL.
October 2000 to January 2006
I scheduled Security Guard placement.
I input payroll and schedule changes for some 160 security guards. I ensured they were paid properly
Checked to be sure that the proper changes were made to resolve Clientele complaints. Generated a loyal Clientele based on mutual respect and understanding.
I handled all emails, phone questions, or suggestions from the Clients or guards
Conducted Clientele sites inspections to ensure that things were done to the client’s specifications. At any time of day or night and without warning.
Developed, implemented, managed, or evaluated policies and procedures to protect employees and clients from any harm, harassment, or threats of violence.
Coordinated security operations or activities with local law enforcement and the public.
Trained subordinates of the site managers to ensure that everybody is doing what they’re supposed to. Site managers would fill out time sheets and fax them over to me every week so I could make sure they were getting paid for services rendered
Collected and analyzed security data to figure out the security needs of their sites that we are possibly going to implement for potential clients.
I made $650 every two weeks
I left because my fiancé passed away, and I was forced to move back to Florida.
Rex Beck was the senior Operations Manager
Operations Manger
Motivated Security Services, Inc., Clearwater, FL
June 1984 to 2000
I handled the hiring and stopping of security guards.
I input payroll and made sure there were no discrepancies.
Checked on issues with Clients or guards and resolved any problems with anyone.
Provided extra security per Client’s request, the last notice, to ensure that they had the proper coverage to generate a loyal clientele.
We conducted surprise site inspections to ensure everything was done correctly and to the Clients’ expectations of our services.
Developed, implemented, managed, or evaluated polices and methods to protect the client’s property and safeguard our security personnel against any threat of violence or harassment.
Trained the site Manager on proper procedures in case of a hurricane to keep everyone safe and the client’s property, including the client's furniture, from blowing away.
I left because the company was sold,
Head Manager of the office, Joe Bradley
I was paid every two weeks, $$750.00
I left because the company was sold.
Security Guard for the New York Yankees Legends Field
October 1994 to December 1999
I managed a wide variety of customer and administrative tasks to resolve clients’ concerns about their property.
Directed calls to the proper individuals and departments.
Patrolled the property all the way around for trespassers who were looking to steal whatever they could from the New York Yankees' ball club changing rooms.
Monitored and authorized entrance to the facility and departure of employees, visitors, and other people to guard against theft of property and to keep a security presence
Draft nightly reports of the evening’s events. Covered unique events like concerts or ball games.
Greeted visitors or callers and handled their inquiries
Patrol the grounds, making sure things weren’t on fire. And the building was safe.
I made 9.00 hours
The reason I left was that I was working two jobs at once and got burned out. But I loved it there. I was the only female officer on the force, and the Head of Security said I was the only proactive guard he had and didn’t want me to leave.
Gary Kane, Head of Yankee Security at Legends Field.
Education
High school Diploma from Smart Horizon Online High School
Clearwater Fl. Graduated in October 2016
Career Certificate in Professional Skills Development
The General Career Preparation Program includes courses focused on Personnel Management, Life, and Career in Computer Courses
College: Grand Canyon University online
May 2025 to May 2029
Bachelor of Science in Technology with an emphasis in Cybersecurity
Skills
Financial services
Time management
Microsoft 365 Suite
Call Center environment from home
Sales Support
Customer Service in many fields for over 25 years
Analysis skills
Pricing products
CRM trained
Skilled problem solver
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