Customer Service

Christian H. Martel

Newburgh, NY *****

*************@*****.*** • 845-***-****

Professional Summary

Versatile and results-driven professional with 10+ years of experience across hospitality, customer service, residential remodeling, and field marketing. Demonstrated success in client engagement, vendor relations, sales, and full-scope renovation projects. Known as a hands-on problem solver and quick learner with a proven track record of generating over

$400K in direct sales. Equally comfortable on a job site, in a kitchen, or at a corporate event—ready to adapt and contribute across a broad range of roles and industries. A true modern day Michelangelo Man.

Skills & Core Competencies

- Skilled in Microsoft Office, Adobe Suite, and POS systems

- Hands-on problem solver with a wide network of references

- Fast learner, adaptable, and capable of thriving in diverse work environments

- Client Relationship Management

- Residential Remodeling & Construction

- Event Support & Hospitality

- Door-to-Door Marketing & Sales

- Vendor & Supplier Coordination

Professional Experience

Subcontractor – Residential Remodeling Orange County, Hudson Valley, Ulster County 2022–Present

● - Oversee full-scope remodeling projects including framing, roofing, decks, concrete, sheetrock, flooring, kitchens, bathrooms, painting, and finish carpentry.

● - Collaborate with clients to ensure alignment with design goals, budgets, and timelines.

● - Coordinate with vendors, inspect site logistics, and ensure compliance with building codes and quality standards.

Trump National Hudson Valley – Bartender, Waiter, Caterer, Greenskeeper 2020–2022

● - Provided high-end service for members and special events in a country club environment.

● - Catered large-scale functions including weddings, tournaments, and corporate gatherings.

● - Supported grounds maintenance to uphold pristine course conditions during peak season.

Pain D’Avignon – Farmers Market Operator Boston / Chatham / Provincetown 2018–2019

● - Managed daily sales, inventory, and vendor relations across multiple seasonal farmers markets.

● - Promoted artisan baked goods and developed a strong base of loyal customers through direct engagement.

Cape Club by Troon – Waiter, Expo, Host 2018–2019

● - Provided elevated guest service in a fine dining setting.

● - Balanced expo duties with front-of-house operations to support seamless shift transitions.

Renewal by Andersen – Proximity Marketing Manager 2016–2018

● - Generated over $400K in door-to-door sales by engaging prospective clients across targeted territories.

● - Led canvassing teams and trained new hires on sales scripts, lead generation, and objection handling.

Kendall and Welch Contracting – Tile, Stone, and Masonry Freelancer 2015–2016

● - Delivered custom stonework and tile installations for kitchens, baths, and fireplaces.

● - Worked closely with designers and homeowners to execute unique and high-quality finish work.

C Salt Wine Bar and Grille – Front-of-House Manager, Waiter, Host 2013–2015

● - Oversaw front-of-house operations including reservations, staffing, and service standards.

● - Contributed to wine pairing recommendations and ensured superior guest satisfaction.

Nimrod Restaurant – Waiter, Host, Garde Manger 2006–2013

● - Provided friendly, efficient service in a high-volume seasonal restaurant.

● - Handled Garde Manger responsibilities including preparation of cold appetizers, salads, charcuterie boards, and garnishes.

● - Maintained kitchen prep standards and food safety protocols. References Available upon Request

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