Customer Service Security Officer
Resume:
Arthur Davis
Houston, TX *****
************.***@*****.***
Professional Summary
• Army/Navy Veteran
• 10+ years management experience, with demonstrated track record of building cooperative, productive teams that work efficiently toward common goals and organizational objectives
• Recognized in performance reviews and bonuses for leadership skills to inspire, lead and manage a large retail organization
• Handled full profit and loss responsibility for $3-$4 million, 18000 sq.ft. business & staff of 25.
• Recognized in National Guard for initiative; efficiency and ethical behavior. Authorized to work in the US for any employer
Work Experience
Event Security Supervisor
S.A.F.E.-Houston, TX
June 2025 to Present
• Provide Great Customer Service for guests
• Ensure teammates are fully trained and knowledgeable of the venue.
• Guest compliance of all policies and regulations of the venue.
• Crowd management
Event Security
Shield Event Services-Houston, TX
May 2024 to Present
• Ensure the safety and security of guest and venue.
• Provide excellent customer service.
• Assist guests with inquiries.
• Observe and report any suspicious activities.
• Work concerts and festivals in the Houston and surrounding areas.
• Crowd management
Event Security Supervisor
BEST Crowd Management-Houston, TX
January 2024 to Present
• Crowd Management
• Coach, develop, train, mentor, and discipline subordinates
• Provide exceptional customer service
• You observe, survey the area, and provide reporting on activity at your assigned location. Security Officer
Andy Frain Services - Houston-Houston, TX
February 2023 to Present
• Be on time and report to post in full uniform.
• Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
• Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
• Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
• Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
• Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
• Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
• Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Skills/Abilities:
• A security officer is, to be honest, alert, and well disciplined as the custodians of employee and customer property and safety.
• Constant and dedicated vigilance.
• Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
• Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team and follow directions.
• Work with a sense of urgency.
• Strong oral and written communications skills.
Physical Requirements: In general, the following physical demands are representative of those that must be met by a Security Officer to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow for certain ADA requirements. In general, the following physical demands are representative of those that must be met by a Security Officer to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow for certain ADA requirements.In general, the following physical demands are representative of those that must be met by a Security Officer to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow for certain ADA requirements.
• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
• Pushing/pulling/carrying lifting may include up to 50 lbs, stair climbing.
• Normal vision or corrected by the use of glasses and/or contacts for normal reading and viewing abilities.
• Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as a security
• Crowd management
Banquet Server
LGC Associates, LLC-Houston, TX
February 2023 to Present
• Showing up to shift polished and professional
• Greeting guests and helping them find their seats
• Serving food and drinks throughout the event
• Preparing and cleaning up the event
Flex Officer
Star Protection-Houston, TX
November 2022 to Present
• Screen and confirm all non-resident traffic attempting to enter gated high end gated community
• Log, confirm and announce visitors, vendors
• Turn away visitors that are not confirmed
• Document incidents and maintenance issues
Event Staff/Security
5 STAR Event Services-Houston, TX
June 2022 to Present
• Enforce and uphold the integrity of public and private areas of the job location
• Monitor entry and exit points to specific areas
• Perform routine search/inspection procedures including bag checks and screening of guests and their tickets, credentials, etc. prior to guest entry to ensure that no prohibited items enter
• Greet and direct guests to seating areas and various services
• Maintain open and smooth access routes of patron/vehicle walkways
• Receive and act on complaints from patrons according to policies and procedures
• Enforce all policies and procedures throughout the facility and report any suspicious behaviors or activity
• Aide in the direction of orderly evacuation of the building during emergencies
• Provide security escorts per event requirements
• Crowd management
Event Security
Contemporary Services Corporation-Houston, TX
March 2022 to Present
• Good communication skills
• Demonstrate safety as a primary focus
• Respond to emergencies, evacuations, and work with law enforcement
• Handle or assist with intoxicated guests
• Act as a deterrent to undesirable behaviors and actions
• Protect people and property as directed
• Crowd management
Flex Security Officer
United Protective Services-Houston, TX
June 2021 to Present
• Protect the property and ensure that only authorized employees and guests enter the premises to reduce the risk of theft and other disturbances.
• Monitor surveillance equipment to support other security measures in place to maintain a safe and secure working environment for employees.
• Coordinate with law enforcement and first responders as needed, including calling them in case of an emergency.
• Fill out daily reports that detail any irregularities that occurred to ensure a solid documentation of all activities on the premises.
Election Clerk
A-1 Personnel-Houston, TX
October 2020 to Present
• Organizing the polling place before the polls open.
• Responsible for voter engagement, assistance, giving instructions, and processing voters.
• Explain use of the voting equipment.
• Responsible for maintaining a safe environment for all. Parts Coordinator
Caliber Collision-Cypress, TX
October 2021 to August 2025
• Responsible for ordering parts from preferred vendors with a constant sense of urgency, confirming orders with vendors beginning, mid and end of each day holding them accountable to times and delivery
• Check in, tag and distribute parts immediately upon receipt or by 9am for overnight deliveries
• Inspect all parts for damage and quality/accuracy
• Verify correct parts with mirror match within 2 hours of receipt
• Label and distribute/exchange parts to Parts Carts/Containers and deliver to work stations while confirming arrival and accuracy with technicians
• Post and scan parts
• Return and re-order incorrect or damaged parts
• Track incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary
• Complete QC sheet for every vehicle as applicable
• Complete parts hot runs as necessary
• Maintain pending credits at zero
• Keep work area clean and well organized
• Comply with all Caliber safety rules, guidelines and standards
• Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.
Service Advisor
Caliber Collision-Cypress, TX
June 2021 to October 2021
Estimate all drive-in appointments and recommend, select and advise customers on service needed for their vehicles based on evaluation by service technician • Calculate service prices and purchases • Help with customers' needs and explain mechanical problems with vehicles • Prepare and complete proper paperwork for final customer packet prior to vehicle delivery • Effectively communicate services offered and the value thereof • Successfully maneuver through the point-of-sale system • Properly document all recommended services and information pertinent to the vehicle • Manage production and the efficiency of each vehicle
Customer Pick up associate
Rooms To Go-Brookshire, TX
March 2021 to June 2021
• Ensure accurate customer orders are delivered to customers on time.
• Maintain a neat and orderly warehouse.
• Ensure safety guidelines are followed at all times.
• Process customer returns.
• Provide great customer service to all customers.
• Lead by example.
Field Supervisor
2020 Census-Houston, TX
July 2020 to July 2020
• Trained in the supervisor position
Asset Protection/ Warehouse Team Member (part time) Academy Sports + Outdoors-Cypress, TX
July 2018 to May 2020
• Responsible for maintaining secure, orderly flow of merchandise from transport to customer. Initiated
"staff huddles", twice daily to assure order, problem solving, safety, and continuous feedback to other management.
• Deter and report theft
• Welcome in customers entering and thank them upon leaving the store. Education
Liberal Arts/Business (Associate of Science)
Houston Community College
Skills
• Materials handling
• Logistics
• Profit & Loss
• Customer service (10+ years)
• English
• Security
• Team management
• Basic math
• Organizational skills
• Cash Handling
• Merchandising
• Mentoring
• Communication skills
• Leadership
• Sales (9 years)
• Microsoft Word
• Heavy lifting
• Proofreading
• Surveillance
• Store Management Experience
• Microsoft Excel
• Conflict management
• Hospitality
• Grammar Experience
• Warehouse management
• Management
• Public speaking
• Payroll
• Guest Services
• Retail Management
• Data entry
• POS
• Front desk
• Computer skills
• Assistant Manager Experience
Certifications and Licenses
Armed Security License
High- Rise Fire Warden
December 2024 to December 2029
• Trained for evacuation and emergency procedures in high-rise buildings and hotels. Transportation worker identification credential
December 2027
CPR certificate
May 2024 to May 2026
• Care for a variety of first aid breathing and cardiac emergencies involving adults children and babies. Concealed handgun permit
January 2026
Private security license
June 2023
TABC Certification
Guard Card
Non-CDL Class C
Pallet Jack Certification
Groups
Junior Diabetes Research Foundation Volunteer
January 2018 to Present
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