Customer Service Rep

AILEEN J. AGUILA

Mobile No.: 096********

Current Address: * ********* **., ****** *****, 1920 Philippines Email Add: ************@*****.***

PROFESSIONAL SUMMARY

To assist the customers with any of their inquiries and complaint through email

To assist customers with any issues with regards to the return of their order Keeping and gathering information and producing reports on a regular basis.

To coordinate with the shipping over issues raised by customers regarding either order or Return

To communicate promptly any information to customers about their orders.- Preparing of daily purchase orders and reports and invoices- Monitoring of pending delivery and follow-up pending of payments. SKILLS

Proficient in MS Word- Customer service and relationship management Working

Knowledge of Orion system- Software skills: Microsoft Word, Microsoft Excel, Microsoft Outlook

EXPERIENCE Position : Customer Service Rep . Date : May 2022 – April 2023 Company : Teleperformance

Address : Pasig City

Job Description / Duties and Responsibilities:

BPO’ agent inbound International Travel Account

.

Position : Customer Service Rep Date: Sept. 2019- Nov. 2020 Company: WNS Global Philippines

Address : Eastwood Libis,Q.C.

Job Description / Duties and Responsibilities:

BPO’s agent Inbound and Outbound International Travel Account Position: Customer Service Representative Date: Sept 2010 to Aug. 2017 Company: Supertechnical Freezone Dubai

Address: United Arab Emirates

Job Description / Duties and Responsibilities:

.

To coordinate with the shipping over issues by customers regarding either

To communicate promptly any information to customers about their orders.- Preparing of daily purchase orders and reports and invoices Monitoring of pending delivery and follow-up pending of payments. Position: Administrative Assistant Date: Feb 1995-June 2008 Company: Unison Computer Systems, Inc.

Address: Pasig City

Job Description / Duties and Responsibilities:

The assisted customer with all orders, Ensured the accurate collection of information relating to specific order ad hoc requests.

Managed cash and payments.-

Helpdesk assistant

EDUCATION

College/University : NCBA Taytay Year Oct 1990-Apr 1994 Course : Computer Management

School / Address : Taytay, Rizal

Secondary : Siena College of Taytay Year June 1984- April 1988 School / Address : Taytay, Rizal

REFERENCES

Name : Dinesh Palan

Position : Manager

Company / Address : Supertechnical Freezone,Dubai, UAE Contact No. : 04-886-1800

Name : Ansbert C. Go

Position : Sales Manager

Company/ Address : Unison Computer Systems, Inc.

Contact No : (02) 8631 5581

Contact this candidate