Project Management Operations Manager

MICHELLE

BARDACHOWSKI

Downers Grove, ***** IL

***********@*****.*** / 708-***-****

PROFILE SUMMARY

Experienced project and operations manager with 30+ years of success in logistics, transportation, and team leadership. Specialized in managing high-impact projects in the electric, gas, and utility sectors — including complex, over dimensional transformer hauls. Known for driving results, streamlining processes, and delivering superior client satisfaction. Skilled in stakeholder communication, Waterfall project management, and operational compliance. CORE COMPETENCE

Project Management (Waterfall)

Utility & Energy Logistics

Overdimensional Hauling

Client & Vendor Relations

SOP Development & Compliance

Cross-Functional Leadership

Budgeting & Cost Control

Process Improvement

Team Development

Stakeholder Communication

Risk Mitigation

Scheduling & Timeline Management

EXPERIENCE

Project Manager / AGT Global Logistics - Westmont, IL, United States 03/2020 - 05/2025 KEY ACHIEVEMENTS:

Directed full project lifecycle using Waterfall methodology—managing budgets up to $2.5M, schedules, vendor coordination, and client reporting with zero delivery delays. Developed and enforced Standard Operating Procedures (SOPs) that reduced project delivery errors by 30% and improved internal workflow efficiency by 25%.

Oversaw up to 10 concurrent, high-value transport projects, maintaining 100% regulatory compliance and adherence to quality benchmarks.

Operations Supervisor / AGT Global Logistics - Glen Ellyn, IL, United States 08/2017 - 03/2020 KEY ACHIEVEMENTS:

Supervised regional logistics operations, leading rate negotiations that cut freight costs by 15% annually and streamlined carrier onboarding.

Partnered with the Director of Global Logistics to deploy new SOPs and strategic initiatives, reducing process inconsistencies by 40%.

Mitigated regulatory and safety risks by enforcing DOT and FMCSA compliance, resulting in zero violations during annual audits.

Operations Specialist / AGT Global Logistics - Glen Ellyn, IL, United States 10/2014 - 08/2017 KEY ACHIEVEMENTS:

Managed daily freight routing, quoting, and dispatch across 100+ shipments weekly, balancing delivery speed with cost-efficiency.

Onboarded 75+ new carriers and nurtured long-term vendor relationships, expanding AGT's logistics capacity by 30%.

Delivered tailored logistics solutions that cut client transportation costs by up to 20% while meeting delivery performance targets.

MB

Supervisor of Network Quality / Home Direct USA/MXD Group - Hillside, IL, United States 01/2014 - 10/2014 KEY ACHIEVEMENTS:

Supervised a team of 10+ Coordinators during a corporate merger, leading onboarding and cross-training initiatives that maintained operational continuity.

Resolved escalated delivery and service issues, improving customer resolution time by 35% and minimizing service disruptions.

Analyzed daily performance reports and enforced quality assurance protocols across 50+ delivery hubs, ensuring network-wide compliance with KPIs.

Network Quality Coordinator / Home Direct USA - Hillside, IL, United States 04/2010 - 01/2014 KEY ACHIEVEMENTS:

Facilitated issue resolution between customer service teams and 20+ transportation agents, reducing delivery exception rates by 25%.

Monitored shipment activity and ensured policy compliance across multiple regions, contributing to a 98% accuracy rate in system documentation.

Updated internal systems with real-time delivery data and exception handling notes, supporting transparent client communications and audit readiness.

EARLY CAREER SUMMARY

Billing Clerk, Central States Trucking Company – Berwyn, IL Jan 1990 – Jan 1992 Rate & Payroll Analyst, Central States Trucking Company – Berwyn, IL Jan 1990 – Sep 1993 Intermodal Operations Coordinator, Gertsen Interstate Systems – Melrose Park, IL Sep 1993 – Feb 2003 Logistics Operations Analyst, Seacastle Inc. – Westchester, IL Feb 2003 – Sep 2009 EDUCATION

Bachelor of Arts

Columbia College, Chicago - Chicago, IL

CERTIFICATIONS

Certified Associate in Project Management (CAPM), Project Management Institute, 06/01/23, 06/01/26 RECOMMENDATIONS

Randy Leavitt, I had the pleasure of managing Michelle for quite a few years. Her commitment to excellence was obvious immediately and her leadership skills made her the obvious choice to be promoted to a supervisory position. Jack Alwardt, I have enjoyed a business relationship with Michelle over the last 1 year. A woman filled with honesty, integrity and fun to do business with.

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