Customer Service Life Insurance
Resume:
Pamela Carten
Lafayette, IN *****
****************@*****.***
Professional Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Authorized to work in the US for any employer
Work Experience
Certified Life Insurance Agent
Lincoln Heritage Life Insurance Company-Lafayette, IN June 2025 to Present
• Present and explain various insurance policies to clients, highlighting benefits, features, and premiums
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes
• Attended industry conferences and seminars to stay updated on market trends, product knowledge, and regulatory changes.
CSR - Customer Service Representative
Maximus-West Lafayette, IN
May 2024 to June 2025
• Maintained a high level of professionalism and empathy while addressing customer concerns
• Developed deep expertise in company products/services through continuous learning initiatives
• Utilized CRM software to accurately document customer interactions, update account information, and track issue resolutions
Certified Life Insurance Agent
Lincoln Heritage Life Insurance Company-Lafayette, IN November 2023 to May 2024
• Presented and explained various insurance policies to clients, highlighting benefits, features, and premiums
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and processing policy changes
• Attended industry conferences and seminars to stay updated on market trends, product knowledge, and regulatory changes.
Assembly Line Worker/Quality Control
Donaldson-Frankfort, IN
September 2021 to November 2023
• Performed quality checks on finished products to ensure they meet company standards
• Trained new employees on assembly line procedures, ensuring smooth integration into the team
• Maintained accurate records of production output, including quantity produced and any defects found Education
High school diploma
Lake Hamilton High School-Pearcy, AR
May 2001
Skills
• Relationship Management
• Office experience
• Assembly (2 years)
• Account Management
• Customer service
• Computer skills (5 years)
Languages
• English
Certifications and Licenses
Life and Health Insurance License
May 2021 to May 2026
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