Customer Service Representative

Adonis Terrell

*************@*****.*** 440-***-**** Painesville, OH

SUMMARY Seeking a Customer Specialist role with 14 years of diverse experience in customer service, financial transactions, and sales. Excelled in client engagement and satisfaction as a Bank Teller and Customer Service Representative. Proven track record in sales, insurance portfolio management, and maintaining stringent quality standards.

WORK EXPERIENCE Dollar Bank Painesville, OH

Bank Teller Jan 2024 - Present

• Process customer transactions with precision, including deposits, withdrawals, and loan payments, ensuring strict adherence to financial regulations and confidentiality protocols.

• Uphold a high standard of customer service, addressing inquiries and providing guidance on banking products and services.

• Maintain compliance with bank policies and regulatory requirements, contributing to the integrity and security of financial operations. Colonial Life & Accident Insurance Co. Cleveland, OH Self Employed Insurance Agent Jun 2022 - Dec 2023

• Administered a diverse portfolio of life and health insurance products, maintaining compliance with industry standards and regulations.

• Delivered customized insurance solutions to meet individual client needs, fostering a high level of satisfaction and loyalty.

• Offered expert advice and support, strengthening client relationships and trust in insurance services provided.

Oxford Government Consulting Cleveland, OH

Government Contractor Apr 2021 - Jun 2022

• Managed specialized consulting projects, collaborating with federal agencies to develop strategic policy initiatives and enhance program management effectiveness.

• Executed operational improvements that streamlined processes and increased efficiency within government frameworks.

• Delivered comprehensive consulting solutions that addressed complex challenges in policy formulation and implementation.

S&P Data Cleveland, OH

Sales Representative Nov 2020 - Apr 2021

• Employed persuasive communication skills to articulate product benefits, resulting in consistently meeting and surpassing sales goals.

• Enhanced customer understanding and interest through tailored presentations and demonstrations of services.

• Negotiated contract terms and closed sales by aligning product offerings with customer needs.

Avery Dennison Concord, OH

Coating Operator / Extrusion Operator Feb 2016 - May 2018

• Maintained a high standard of process adherence, resulting in a 99% customer satisfaction rate due to consistent product quality assurance.

• Executed precise data entry tasks, maintaining accurate records and timely system updates.

• Ensured the production of high-quality products through rigorous quality checks in compliance with established standards.

Best Buy Distribution Findlay, OH

Merchandise Processor Sep 2014 - Sep 2015

• Completed tasks autonomously, consistently meeting or exceeding deadlines while emphasizing safety and efficiency in product handling.

• Prioritized personnel and merchandise well-being through diligent adherence to safety protocols.

Giant Eagle Painesville, OH

Customer Service Representative Dec 2006 - Jun 2014

• Achieved promotion to a managerial position after exhibiting proficiency in customer service and improving operational processes.

• Addressed and resolved customer grievances effectively, maintaining high standards of client satisfaction and service excellence.

• Managed and improved car wash service procedures, resulting in an enhanced customer experience and increased efficiency of facility operations. EDUCATION Ohio Media School

Diploma, Radio & Television Broadcasting in music

Aug 2018

CERTIFICATIONS Insurance Producer License

Life & Health Insurance License

Bank teller

Driver's License

SKILLS Microsoft Excel • Typing • Inside Sales • Manufacturing • English • Car Wash • Basic Math • Telecommunication • Microsoft Word • Banking • Microsoft Office • Sales • Expert • Microsoft Outlook • CRM Software • Machine Operator • Accident and Health Insurance • Fast Learner • Customer Support • Quality Control • Insurance Sales • Outside Sales • Forklift • Customer Service • Cold Calling • Life Insurance • Conflict Management • Warehouse • Film • Negotiation • Underwriting • Sales Management • Marketing • Management • Organizational Skills • Salesforce • Retail Sales • Pos

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