Customer Service Call Center
Resume:
Jane Selmon
Daly City, CA *****
**********@*****.***
Skills:
Type 45wpm
Trapeze/Salesforce/CRM
Microsoft 365
Oral/Written Communication
High Volume Call Center
Conflict Resolution
First Call Resolution
Organizational and Time Management
Multi-Task in a Fast-Paced Environment
Empathy
Cash Handling
Active Listening
Experience:
Seasonal Cashier/Dollar Tree/South San Francisco, CA
10-24-01-25
Accurate cash handling
Quickly ring up customers while creating a friendly environment as well as building rapport
Seasonal Customer Service Colleague/Macy's Serramonte/Daly City, CA
10/23-01/24
Assist customers with returns, purchases. and Macy’s credit card payments
Provide an exceptional customer experience by ensuring the customer is always the # 1
priority.
Assist customers when picking up orders. Buy Online Pick up Store (BOPS), and Ship to-store orders
Accurate cash handling
Seasonal Guest Advocate/Target Serramonte Center/ Daly City, CA
11/23-12/23
Accurate cash handling
Quickly ring up customers while creating a friendly environment as well as building rapport
Be knowledgeable about current specials and sales and the benefits of the Target Red Card with every guest and assist them through the application process
Reservations & Customer Service /Transdev/San Francisco, CA
06/19-07/23
Answer incoming calls to the customer service team and provide information about paratransit services.
Accurately document customer concerns/ complaints/ compliments regarding driver conduct.
Check the driver's physical manifest against the Excel trip editor and make time and odometer changes as needed.
Seasonal Sales Associate/Macy's Union Square/San Francisco, CA
10/21-01/22
Open/Close Toy Store (New Department) Accurate cash handling
Display items to attract customers upon entry
Inform customers about sales
Ask open-ended questions to assess their needs
Enumerator/Census Taker-Temporary /U.S. Census Bureau /Daly City, CA
08/ 20-10/20
Complete Cases by going to the residence of those who have not completed their Census questionnaires and explain questions in better detail for interviewees to answer truthfully
Contact an eligible person who knows the household. Convey the importance of conducting an interview
Stress that their information is confidential
Home Cleaning/Self-Employed/San Francisco, CA
03/14-03/20
Sweep, Mop, Vacuum, Dust all surfaces
Kitchen (Dishes, Counters, inside Microwave)
Bedroom (Make Bed/Change Linen) Bathroom (Thorough Cleaning)
Extras (Laundry, Inside Refrigerator, Oven, and Windows)
Seasonal Sales Associate/Macy's Union Square/San Francisco, CA
10/18-01/19
Open/Close Register
Place orders of out-of-stock merchandise, and ship to the client's home
Process returns and exchanges
Accurate cash handling
Seasonal Sales Associate /Macy's Serramonte Center/Daly City, CA
11/17-01/18
Open/Close Register
Place orders of out-of-stock merchandise to ship to the client's home
Process returns and exchanges
Accurate cash handling
Customer Service/Macy's Union Square/San Francisco, CA
11/15-01/16
Vendor Handler
Recovery of the Women's Department and fitting rooms
Organize and re-shelve clothing in the Women's Department
Appointment Setter/Volt/San Francisco, CA
08/13-12/14
Outbound calls using auto dialer
Work with scripts
Generate quality leads
SAFETY DAY transdev PERFECT the mobility company
CONFIDENTIAL MEMORANDUM
A customer contacted the offices and filed a formal compliment during January 2023, concerning your booking actions. The customer said that you were great, proving an explanation and information related to transportation to be scheduled with WhistleStop. You were described as being patient and empathetic.
It is always gratifying when our customers acknowledge efforts and find that we did an excellent job. Your efforts are deeply appreciated. Keep up the good work!
transdev PERFECT SAFETY
the mobility company
CONFIDENTIAL MEMORANDUM
Date:
c From:
In April, a customer filed a formal compliment about your performance. The customer complimented your performance saying friendly, warm, patient and extremely helpful over the phone.
As you know, having quality customer interactions is one of our core focus areas as part of our Every Counts effort. Thank you for attending to this customer in such a quality manner. I appreciate all you do to successfully serve our customers.
Thank you, again!
Contact this candidate