Customer Service Administrative Assistant
Resume:
Michelle Renee Vincent
Summary
Experience in Administrative Assistant
Experience in customer service duties
Twenty plus years of customer service experience
Responsible for open and sorts of incoming mail and prepares replies or directs mail.
Demonstrate strong customer service with strong critical thinking skills.
Experienced in most computer applications.
Excellent problem-solving skills
Demonstrated excellent typing and multiple tasking skills.
Excellent communication and organizational skills
Ability to relate to culturally diverse customers.
Proficiently managed incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information.
Strong teamwork skills
Excellent verbal and written communication skills
Compiled and analysed basic information for inclusion in reports or presentation materials, prepares charts and graphs.
Utilized the VLOOKUP function in Excel to search for and retrieve specific information from large datasets or tables.
Skills:
Administrative Assistant
MOS Certified Power Point
MOS Certified Word
Time management
Interpersonal skills
Written communication
Verbal communication
Attention to detail.
Microsoft Word, PowerPoint, and Excel
Adaptability
WPM 50 - 60
Call center
Customer service
Organizational skills
Microsoft Office
Administrative Experience
Professional Experience:
Youth Service Bureau of Huntington County
Huntington, Indiana, March 2025 – Present
SOS Assistant
Assist the kids with schoolwork that is done either in paper form or on their tablets.
Communicate to the school what the child has done in each week.
Order the kids lunches
GFL/Bunn Box - Fort Wayne, Indiana
Jan 2023 - Apr 2023
Dispatcher- commercial frontload
Accurately entered and managed data into company databases or spreadsheets, ensuring data integrity and confidentiality.
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and assisting customers with their needs.
Responsible for open and sorts of incoming mail and prepares replies or directs mail.
Processed Payments.
Printed work orders
Printed Route Sheets Daily
Routed New Customers
Closed routes daily
Creative Financial Staffing - Mobex Global - Albion, Indiana Sep 2022 - Dec 2022
Human Resource Assistant
Organized and ran weekly meetings for plant staffing, effectively communicating staffing needs and updates to relevant team members.
Successfully on boarded new employees by guiding them through the orientation process, providing necessary information, and assisting with paperwork.
Conducted interviews with job candidates to assess qualifications, skills, and cultural fit within the company.
Accurately entered and managed data in company databases, spreadsheets, or other software systems, maintaining data integrity and confidentiality.
Circle Logistics Fort Wayne, Indiana
Dec 2021 - Sep 2022
Senior Carrier Sales Representative
Provided exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs in a professional and timely manner.
Proactively sourced and engaged carriers to cover available loads, optimizing the coordination process and ensuring on-time deliveries.
managed data in relevant systems or databases, ensuring the integrity and confidentiality of information.
AppleOne Staffing- Triad Metals - Columbia City, Indiana May 2021 - Nov 2021
Administrative Assistant
Proficiently managed incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information.
Skilfully handled billing processes, ensuring accurate and timely invoicing to clients or customers.
Maintained billing records, tracked payments, expense reporting, and reconciled any discrepancies.
Compiled and analyzed basic information for inclusion in reports or presentation materials, prepares charts and graphs using Exce;.
Arranged and managed travel to ensure smooth, cost-effective, and timely trips for staff and executives.
Organized and maintained physical and digital filing systems, ensuring easy retrieval and data security.
Filed documents and records in a systematic and organized manner for efficient access.
Conducted data validation and verification to ensure accuracy and completeness of entered information.
Robert Half- Advanced Disposal - Claypool, Indiana, Sep 2020 - Apr 2021
Customer Service Agent
Effectively managed incoming phone calls, delivering excellent customer service by addressing inquiries, transferring calls, and providing information as needed.
Accurately entered data into relevant databases or software systems, ensuring data integrity and confidentiality.
Responsible for open and sorts of incoming mail and prepares replies or directs mail.
Maintained an organized filing system, both physical and digital, to facilitate easy document retrieval and data security.
Skilfully entered work orders into the company's system, ensuring accurate documentation of tasks and service requests.
Successfully set up and coordinated the placement of temporary roll-off boxes, meeting customer needs efficiently.
Trillium Staffing-Baldwin Creek Apartments - Fort Wayne, Indiana Jan 2020 - Feb 2020
Receptionist
Provided a warm and welcoming reception for residents, creating a positive and friendly atmosphere.
entered and managed data in relevant databases or software systems, maintaining data integrity and confidentiality.
Organized and maintained both physical and digital filing systems for easy document retrieval and data security.
Conducted thorough background checks on applicants, ensuring compliance with screening procedures and maintaining a secure and trustworthy community.
Efficiently managed incoming calls on a multi-line phone system, addressing inquiries, transferring calls, and providing information as required.
Spectra force Staffing-Lincoln Financial Group - Fort Wayne, Indiana Mar 2020 - Sep 2020
Administrative Assistant III
•Proficiently managed incoming phone calls, providing excellent customer service by addressing inquiries, transferring calls to the appropriate departments, and delivering clear and concise information.
•Skilfully handled billing processes, ensuring accurate and timely invoicing to clients or customers.
•Conducted regular audits of financial transactions and revenue streams to ensure accuracy and compliance with accounting standards.
•Maintained billing records, tracked payments, expense reporting, and reconciled any discrepancies.
•Compiled and analyzed basic information for inclusion in reports or presentation materials, prepares charts and graphs.
•Arranged and managed travel to ensure smooth, cost-effective, and timely trips for staff and executives.
•Developed and managed macro-enabled spreadsheets to automate complex calculations and data analysis.
•Created customized macros to streamline repetitive tasks and improve overall productivity.
•Utilized the VLOOKUP function in Excel to search for and retrieve specific information from large datasets or tables.
•Reviewed financial records, invoices, and receipts to verify the correctness of incoming funds.
Thirty-One Gifts - New Albany, Ohio
Jul 2019 - Dec 2019
Independent Consultant
•Provided exceptional customer service to clients participating in catalog shows.
•Assisted customers with inquiries, product selection, and order processing.
•Addressed customer concerns or issues promptly and professionally, ensuring satisfaction.
•Maintained an elevated level of product knowledge to effectively answer questions and offer recommendations.
•Conducted data validation and verification to ensure accuracy and completeness of entered information.
•Ensured the integrity and confidentiality of fundraising data.
•Generated reports and summaries based on entered data for analysis and decision-making.
The Pampered Chef
Independent Consultant
Addison, Illinois
November 2011-December 2013
Catalog Shows
Customer Service
Data Entry
Fundraising Shows
Direct Sales
Bridal Shows
Peoplelink Staffing-Our Sunday Visitor
Office Temp.
Huntington, Indiana
August 2009-September 2009
Responsibilities:
Data Entry
Copy and Paste envelope mask.
Converted Church envelopes from old system into new.
Whitley County Consolidated School Corporation
Substitute Teacher
Columbia City, Indiana
October 2005-December 2013
Responsibilities
Substitute Teacher K-12
Noon Aide Special Service
Tower Staffing-AT & T Call Center
Activations and Customer Service
Fort Wayne, Indiana
June 2005-November 2005
Responsibilities
Data Entry
Recorded Customer Payments
Activations
Customer Service
Updated Accounts
Filing
Brian Secor Financial
Receptionist
Roanoke, Indiana
May 2005-October 2005
Responsibilities
Customer Services
Data Entry
Filing
Receptionist
Answered Multi line phone.
Recorded Insurance Payments
Wabash Alloys L. L. C
Administrative Assistant
Wabash, Indiana
May 2002-March 2005
Responsibilities:
Data Entry
Receptionist
File Clerk
Sales Assistant
Lab Clerk
Shipping and Receiving Clerk
Production Assistant
Quality Control Clerk
Administrative Assistant-12 people.
Mail Room Assistant
Education:
Office Administration Certification
International Business College
Fort Wayne, Indiana
Graduated: April 2002
Related Courses:
Financial Accounting - Integrated Microsoft Office Applications
Keyboarding - Organizational Leadership
Economics Fundamentals - Advanced Database Management
Desktop Publishing - Electronic Filing
Spreadsheet Management - Office Procedures and Team Dynamics
Composition – Communications
Introduction to Business - Essentials of Business English
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