Customer Service Store Manager
Resume:
Michael Kell
Galloway, NJ *****
***********@*******.***
Professional Summary
Resourceful and skilled individual with strong management skills with an additional background in vehicle maintenance and mechanics.
Work Experience
Self-employed Owner/Operator
TastyKake – Galloway, NJ
August 2010 – June 2024
• Delivered products in assigned territories to established and new clients ensuring timely delivery
• Managed inventory levels, optimizing stock levels to meet customer demand
• Built strong relationships with clients through regular communications and exceptional visits
• Achieved 95% increase in sales by upselling additional products during client visits
• Utilized handheld devices and software applications for order processing and tracking purposes
• Regular met or exceeded monthly sales targets by proactively identifying cross-selling opportunities
• Collaborated with sales team to identify potential leads or prospects
• Always maintained an organized delivery vehicle for optimal presentation of products
• Demonstrated excellent time management skills by completing deliveries within designated timeframes
Gas Station/Convenience Store Manager
LUKOIL – Galloway, NJ
May 1995 – June 2010
• Managed 2 high volume gas stations and convenience stores on the Garden State Parkway with 40 to 70 employees
• Oversaw all aspects of store operations, including inventory management, sales performance, and customer service
• Developed and implemented training programs to enhance staff knowledge and improve customer service skills
• Conducted regular audits to maintain accurate inventory records and minimize shrinkage
• Created employee schedules that aligned with peak business hours while maintaining appropriate staffing levels during slower periods
• Exceeded monthly sales targets frequently and was awarded ‘Manager of the Month’ on multiple occasions
Gas Station Assistant Manager
Mobil Oil - Bloomfield, NJ
April 1985 – May 1995
• Acted as the second-in-command to the manager
• Ensured that all employees arrived at work on time and in the required uniform
• Developed contingency plans to prevent shortages in shift staffing
• Trained new employees in their daily job duties to ensure the highest standard of work
• Utilized unused service bays to develop an auto repair business to provide customers with the ability to have their vehicles fixed when unexpected issues occurred
• Conferred with customers to obtain descriptions of vehicle problems and discussed steps to fix issues and future repair requirements
• Updated my job knowledge by participating in automobile trade seminars and reading technical publications
Education
Diploma – Scotch Plains-Fanwood High School – Scotch Plains, NJ Associate Degree in Automobile and Repair Maintenance – Union County Technical School – Scoth Plains, NJ June 1984
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