Crime Analyst Business Administration
Resume:
Curtis Mitchell
This is an exceptionally well qualified
date
• www.linkedin.com/in/curtisrmitchell/ • ******.*********@*****.*** • 720-***-**** Education
Regis University Denver, CO
Master of Business Administration (M.B.A.) 2012
University of Colorado Boulder, CO
Music Performance (B.A.) 2009
Mesa State University Grand Junction, CO
Master of Business Administration (M.B.A.) 2008
LeaderQuest/Axelos Denver, CO
ITIL Foundations v.1
Experience
BluSky Restoration Contractors, LLC. Lone Tree, CO Salesforce Administrator 11/2020 – 04/2024
Managed Salesforce as the organizations sole admin as the company has grown from 300-1500 employees with over 500+ end users
Successfully implemented Salesforce, on-boarding as the organization acquired 7 companies in the past year
Analyze data and processes to make sure all new acquisitions adhere to the BluSky standards for data security and data integrity
Responsible for requirements gathering and analysis and translating business requirements into well-architected solutions that best leverage the Salesforce platform and products
Serve as the functional expert for Salesforce and develop use cases and screen mock-ups describing business processes and expected functional experience and demonstrate Salesforce functionality to business user
Developed reports and dashboards for various departments.
Conducted regular audits of user access rights to maintain security compliance.
Built and maintained custom reports, report types and dashboards.
Customized standard and custom objects, fields, page layouts, and record types.
Improved team performance through training courses and one-on-one mentoring.
Completed bulk data exports and imports for different departments.
Evaluated and implemented new releases for installed packages.
Created workflows, approval processes, validation rules, and process builders.
Developed training documentation for different departments.
Troubleshot issues reported by users and resolved them efficiently.
Coordinated with stakeholders during system upgrades or maintenance periods.
Tested programs and databases, corrected errors and made necessary modifications.
Identified and quickly addressed database performance issues by continuously monitoring systems.
Kept database efficient and functional by continuously testing operations, correcting errors and modifying systems.
Protected important data against damage or loss through well-planned security measures. United States Air Force Buckley AFB Aurora, CO
Business Analyst/Project Manager (Contract) 11/2015 – 06/2020
Conduct system requirement business analysis that include executing tasks in support of all phases of the Service Development and Delivery Process (SDDP)
Monitored post-implementation performance metrics and recommended necessary adjustments.
Formulate and define scope of requirements and objectives through research and fact-finding
Define and support processes for newly developed applications and tools
Manage system configuration / system settings processes to ensure fulfillment of business requirements and application requirements
Tracked project progress and provided regular status updates to stakeholders.
Created detailed process maps to illustrate current and future state workflows.
Supported change management efforts throughout all stages of project's lifecycle.
Collaborated with cross-functional teams to ensure project success.
Established strong relationships with stakeholders through effective communication.
Proposed solutions to meet defined specifications and needs.
Compiled and translated business data into easy-to-understand reports for distribution.
Performed cost-benefit analyses on proposed projects or initiatives.
Identified potential risks and developed mitigation strategies accordingly.
Designed databases and spreadsheets for business needs.
Coordinated timely flow of business intelligence information to users. Markit Inc. Boulder, CO
Product Services Lead (Contract) 10/2014 – 03/2015
Responsible for leading the local operations team of 2 developers and 3 QA personnel supporting a wide range of client applications and technologies including SQL, SalesForce, Excel, JIRA
Act as team lead for the local operations team and escalation point for client issues
Act as a liaison between second level support and the client relations team
Technical aptitude to troubleshoot and understand common problems and communicate to team
Ability to work/communicate with teams to develop and interpret requirements around distribution of data and reporting
Liaise with internal and/or external clients to provide expertise and input around the various Data Delivery channels.
Skills & Interests
Data Migration
AppExchange Integration
Quip Administration
Salesforce Configuration
Nonprofit Success Pack
Business Requirements
Requirements Gathering
User Acceptance Testing
User Interface (UI)
Microsoft Office Suite
Workflow Analysis
Data Analysis
Data Mapping
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