Customer Service Manager
Resume:
Keshawn Nixon
Glassboro, NJ *****
******************@*****.***
Summary
Demonstrated ability to effectively address customer concerns through exceptional listening skills, fostering positive relationships and enhancing customer satisfaction. Coordinated cross-departmental efforts to resolve complex issues, ensuring timely and effective solutions. Directed service activities at a busy tire company, contributing to customer loyalty and engagement through proactive service management. Maintained accurate records of customer interactions, which informed future service improvements and enhanced overall operational efficiency.
Skills
customer relationship management
Hard worker
Great Talker
Confident
Experience
March 2023 - May 2024
Tirematic - Williamstown, New Jersey
Customer Service Manager
Demonstrated exceptional listening skills to effectively address customer concerns and foster positive relationships.
Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Directed service activities at a busy tire company, fostering customer loyalty and engagement.
Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Maintained accurate records of customers' interactions with the company in order to provide better future services.
Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education and Training
Expected in May 2028
East Stroudsburg University of Pennsylvania East Stroudsburg, PA
Bachelor of Science Sports Management
Activities and Honors
College Football Player, Managing time to stay in shape, socialize, and help family while i'm home for the summer
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