Customer Service Marketing Manager
Resume:
Jessica Jackson
Royse City, TX *****
*******@*****.***
Professional Summary
Versatile customer service professional with 20 years of experience in high-pressure environments, specializing in team management and training. Proven track record in enhancing customer satisfaction through effective complaint resolution and staff development. Skilled in maintaining operational efficiency and fostering positive client interactions, with a strong background in restaurant management and educational settings. Seeking to leverage expertise in a remote customer service representative role. Willing to relocate to: Nacogdoches, TX - Lufkin, TX - Jacksonville, TX Authorized to work in the US for any employer
Work Experience
Server/Marketing manager
Denny's Restaurant-Royse City, TX
May 2021 to Present
Lead server, certified trainer, shift manager, marketing manager
• Managed a team of 12 waitstaff, providing guidance and support to ensure smooth operations during high-volume shifts
• Developed and implemented training programs for new hires, resulting in improved service quality and customer satisfaction
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Maintained an organized inventory system for restaurant supplies, reducing waste and optimizing cost- efficiency
• Coordinated with the host/hostess team to manage table assignments efficiently during peak hours
• Trained staff on proper food handling procedures to maintain health code compliance at all time
• Led pre-shift meetings to communicate daily specials, menu changes, and any relevant information to the waitstaff team
Monitored dining areas regularly to ensure cleanliness standards were met and maintained throughout service hours
Daycare Teacher
Tiny Town Learning Center-Paris, TX
January 2021 to February 2022
Giving care and teaching the required curriculum. Showing love and attention to children. Communication with parents and other teachers as well as office filing copying and billing Server/Trainer/Manager
Denny's-Paris, TX
November 2012 to May 2021
Lead server, certified trainer, shift manager, marketing manager
• Managed a team of 12 waitstaff, providing guidance and support to ensure smooth operations during high-volume shifts
• Developed and implemented training programs for new hires, resulting in improved service quality and customer satisfaction
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Maintained an organized inventory system for restaurant supplies, reducing waste and optimizing cost- efficiency
• Coordinated with the host/hostess team to manage table assignments efficiently during peak hours
• Trained staff on proper food handling procedures to maintain health code compliance at all time
• Led pre-shift meetings to communicate daily specials, menu changes, and any relevant information to the waitstaff team
Monitored dining areas regularly to ensure cleanliness standards were met and maintained throughout service hours
Server/Bartender
Denny's-Paris, TX
February 2006 to July 2012
Waitress/bartender
Education
GED
Stephen F. Austin-Nacogdoches, TX
2005 to 2005
Skills
• Sales (10+ years)
• Cleaning Experience
• Time Management
• Caregiving
• Nannying
• Teaching
• Experience with Children
• Restaurant Management
• Bartending
• Infant Care
• Restaurant Experience
• Banquet Experience
• Cashiering
• Serving Experience
• Meal Preparation
• Host/Hostess
• Typing
• Toddler Care
• Upselling
• Babysitting
• Cash handling
• POS
• Cooking
• Serving
• Cash register
• Early Childhood Education
• Classroom Management
• Customer service
• Cash Handling
• Childcare
• Shift Management
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
October 2006 to October 2025
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