Customer Service Assistant Manager
Resume:
Dawn Offermann
Pensacola, FL *****
*************@*****.***
Professional Summary
Hello names Dawn, I am a single mother of 3. I left the workforce to be at home with my children, due to losing there father to cancer in April of 2012. I am now eager to return to work an further my career. I am a consistent, hard-working, highly motivated person. I enjoy working with the public. I feel that i am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Dollar Tree-Lillian, AL
November 2024 to March 2025
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Food prep
McDonald's-Pensacola, FL
October 2023 to December 2024
• Prepared and assembled food items according to established recipes, portion sizes, and quality standards
• Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations
• Assisted in inventory management by monitoring stock levels, rotating products, and notifying supervisor of low supplies
• Provided exceptional customer service by greeting customers, answering questions about menu items, and making recommendations based on dietary restrictions or preferences
• Operated cash register accurately and efficiently, processing customer transactions with speed and accuracy
• Collaborated with kitchen staff to coordinate food preparation schedules during peak hours for efficient service delivery
• Assisted in receiving deliveries from suppliers, verifying quantities against purchase orders for accuracy
• Followed proper food safety practices including temperature control measures to prevent contamination or spoilage of ingredients
Lead Sales Associate/Key Holder
Dollar General-Pensacola, FL
December 2020 to August 2023
Open/close store, paperwork, deposit, received trucks, beer distribution, Lil Debbie,cor/Pepsi...
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Development Assistant
Hudsonvalley DDSO thiells ny-Middletown, NY
February 1999 to May 2012
Field of Interests:
Anything Hands on
Skills:
Quick learner, organized, multitasking,
Strength Hobbies:
WAS: First Aid/CPR, Skip "R", medication admin. Certified.. By the state New York. Assisted individual get up from bed for day, prepared meals as per diet, assisted personal hygiene, get ready to go to day program. Assisted with evening an night routine help to bed Home health aid,COMPANIONSHIP
Wellcare-Middletown, NY
January 1995 to January 2001
Escorted to medical apt, grocery shop, cook according to diet, personal hygiene care, housekeeping laundry an companionship
.. Anytime personal care aid
Middletown ny 10940
Jan.1999- 2001
Temporary Seasonal Worker
Heres help inc-Middletown, NY
January 1995 to January 1999
Zennith auto parts..Manufacturing car parts
Motorola factory..Refurbished printer cartridge
Fineness department store.. assted with remodel and moving products to new store for re-assemble Cashier
Roy Rogers-Middletown, NY
August 1992 to January 1995
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Cashier front end
Toco bell-Middletown, NY
August 1992 to September 1994
Education
GED
Occc Adult education-Middletown, NY
January 1995 to October 1995
Skills
• Inventory control
• Retail management
• Management
• Cash Handling
• Communication skills
• Sales
• Customer service
• Cash register
• Assistant Manager Experience
• Supervising experience
• Retail sales
• POS
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