Front Desk Customer Service
Resume:
Adam Tinsley
Dallas, TX ***** **************@*****.***
To obtain a challenging position where I can utilize and develop my organizational skills and experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Technician Driver
Newsource Medical- Grand Prairie, TX
April 2024- February 2025
Responsible for prompt delivery and retrieval of rehabilitation medical equipment. Responsible for sanitization and guests’ freshness of product. Repaired and readily updated equipment for hospitals, residential centers and patients.
Assisted, educated and informed patients, residents and staff of safe procedures and overall progress and goals to anticipate with equipment.
Hotel Shuttle Driver
Holiday Inn Express-Grapevine, TX
January 2023- December 2024
Escorted incoming hotel guests to rooms
Assisted with luggage and offered information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions.
Clean and inspect hotel vehicles. Run hotel errands as instructed by management.
Assisted front desk with answering calls and checking guests into their respected rooms.
Hotel Front Desk Lead
Extended Stay Hotels - Richardson, TX
March 2018 to May 2022
Maintained high quality and inventory of hospitality and customer experience.
Managed and supervised front desk and overnight employees to champion and over-exceed goals and benchmarks
Assisted guests with check ins and any additional services.
Punctual and courteous customer service and assistance
Hotel maintenance duties
Process Server
Self-Employed - Dallas, TX June 2016 to January 2021
Supported legal and court activities by hand-delivering documents such as subpoenas, summons, and restraining orders to individuals involved in court cases.
Security Officer (Full-time)
Securitas - Dallas, TX
June 2017 to May 2018
Secured premises and personnel by patrolling property. Monitored surveillance equipment.
Inspected buildings, equipment, and access points.
Permitted entry.
Maintained inbound and outbound calls with Headquarters and surveillance hubs with log and contact information
Obtained help by sounding alarms.
Prevented losses and damage by reporting irregularities.
Technical Collections Specialist II
Telvista - Farmers Branch, TX
October 2016 to November 2018
Customer services.
Maintained and troubleshot computers and related peripheral equipment.
Performed preventative maintenance in accordance with department policies.
Provided helpdesk support, inbound and outbound calls, for a variety of department specific applications such as Windows, Microsoft Office, Internet Explorer, Google Chrome, medical records, client information etc..
Managed the collection of delinquent accounts
Obtained information necessary to facilitate receipt of payments
Identified and reconciled payment Issues
Discusses software applications with users to determine level of satisfaction and/or the need to modify software.
Guest Valet Associate
UT Southwestern University Hospital- Seay Building - Dallas, TX
January 2015 to February 2017
Acknowledging, greeting and welcoming guests to the location, using appropriate Towne Park protocols.
•Running at top speed to park and retrieve vehicles and driving slowly and cautiously.
•Assisting guests with bell service, luggage storage, directions, taxis, reservation information about meeting rooms and/or amenities of the facility and other inquiries as needed.
•Explaining parking rates and retrieval procedures to guests upon arrival
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Truck Technician
Enterprise Holdings - Dallas, TX
June 2015 to October 2017
Customer assistance & services.
Transported vehicles to advanced duty shops, customers & appropriate sites.
Cleaned interior & exterior of vehicle thoroughly to provide to customers. Light maintenance on trucks & vehicles.
Instructional Lead Assistant
Richardson Independent School District - Richardson, TX
January 2015 to January 2018
Supervision of students ranging from kindergarten thru 6th Grade.
•Supervise homework and recess times.
•Manage small groups of students during activities.
•Adhere to After-School program guidelines.
Claims Associate
Kemper - Dallas, TX
October 2013 to October 2015
Assisted customers in a professional and courteous manner by answering inbound calls from policyholders and claimants.
•Input all necessary information into the claims application to complete reports and files.
Responsible for inputting all overnight claim reports into the claims system in a timely fashion
•Completed inbound and outbound calls to clients, claims departments, etc. to resolve invoices, medical histories, updates and other required information.
Server
Olive Garden - Montgomery, AL
February 2012 to January 2012
Took orders and served ordered meals to customers while ensuring that all the primary requirements of every customer were accommodated.
•Provided suggestions to customers when ordering their food or beverages implemented one hundred percent customer service satisfaction.
•Relayed all food orders to the kitchen in a very efficient manner and made sure every food order was processed accordingly.
Dispatcher
First Transit – Long Island City, NY
September 2009 to February 2012
Provided customer service and assistance
•Maintained two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary
•Monitored operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
•Maintained scheduling and performance data in the event of real-time operations
•Rescheduled trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Assigned will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity/
•Provided assistance to passengers in using the service as well as when inquiring about individual trip status
•Documented accurately and appropriately daily events related to service
•Maintained a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
•Communicated effectively with operations staff regarding scheduling or passenger issues • Assisted Reservationist with all reservation duties when needed
Cashier
Wal-Mart - Valley Stream, NY
February 2008 to September 2009
Processed customer purchases
•Maintained appropriate cash levels and supplies
•Verified proper identification and deactivated security devices
•Communicated and responded effectively to customer queries
•Assisted with loss prevention
•Maintained a safe and clean work environment
•Responded to Assistance Requests
Security Officer
US Security - Montgomery, AL
January 2008 to May 2008
Conducted hourly rounds
•Ensured that mechanical systems were functioning properly
•Maintained shift logs and records of occurrences
•Operated and monitored security control panels alarms, and related security equipment
•Responded to and investigated situations reported to Control Rooms
•Maintained an effective records management system
Cashier
Beeline - Montgomery, AL
April 2007 to May 2008
Processed customer purchases
•Operated all cash registers utilizing UPC code listings
•Maintained appropriate cash levels and supplies
•Communicated and responded effectively to customer queries
•Assisted with loss prevention
•Maintained a safe and clean work environment
Account Representative-First Party
Outsourcing Solutions Inc - Montgomery, AL September 2006 to September 2008
Managed the collection of delinquent accounts
•Obtained information necessary to facilitate receipt of payments
•Identified and reconciled payment Issues
•Researched disputes and submitted necessary paperwork
•Directed telephone inquires to the appropriate locations
•Maintained an effective records management system
Assistant Manager
Subway - Montgomery, AL
September 2004 to September 2007
Managed and supervised unit operations for 4 to 12 employees
•Assigned work schedules and evaluated work performance
•Provided on-the-job training for new employees
•Responsible for the ordering, receipt, storage and issuing of all food, supplies and equipment
•Assisted in the supervision of the preparation, sales and service of food
•Prepared payroll figures, food cost analysis, profit and loss statements, and weekly inventories
•Maintained timekeeping records
•Ensured that building and equipment were safe and sanitary
•Assisted with planning of special events
Group Leader
Oasis Children Services - Brooklyn, NY
June 2005 to August 2008
Responsible for supervision of children aged 11 to 14 years old.
•Identified needs of specific campers, and facilitated problem solving.
•Enforced camp safety regulations
•Submitted required reports and evaluations
•Assisted in planning and conducting camp programs and activities
•Responsible for the care, upkeep, and storage of all camp equipment
Grocery Associate
Winn Dixie - Montgomery, AL
June 2004 to August 2005
Responsible for the inspection, merchandising and rotation of store products
•Ensured that building and equipment were safe and sanitary
•Assisted customers in retrieving items from inaccessible areas
•Handled damaged and spoiled products according to company policy
Quality Control Clerk
Adecco Employment Services - Brooklyn, NY
May 2003 to September 2003
Responsible for insuring the overall image quality of bank statements
Office Clerk
Graham Windham - New York, NY
December 2000 to May 2002
Responsible for filing documents into Microsoft Excel and Publisher.
•Directed telephone inquires to the appropriate locations
•Maintained an effective records management system
•Researched documents and submitted necessary paperwork
COMPUTER
Education
Alabama State University - Montgomery, AL
January 2003 to February 2006
Skills
Time Management, Inventory, Cashier, Microsoft Excel
Certifications and Licenses
Driver's License
Additional Information
SKILLS
PC and Macintosh literate.
Software: Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, and the Internet
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