Customer Service Quality Assurance

COVER LETTER & CV

Amulen Winifred Email: ********@*****.*** Tel: 077******* Page 2

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Known for being a strong leader capable of improving processes, increasing productivity and rapidly resolving critical business problems

Recognized for diverse management experience across multiple disciplines and service excellence. Core Competencies:

• Strategic Planning, Execution & Reporting • Operational /Business /Project Support

• Customer Service, Events & Protocol

• Effective Communication & Public Relations

• Administration, Accounts, Finance, Audit

• Coordination, Collaboration, Support Services

• Continuous Learning & Change Management • Research & Analysis, Quality Assurance

• Workflows, Processes, Recommendations

• Policies, Procedures, Guidelines

• Problem Solving, Flexibility & Adaptability

• Document Management, Filing, Archiving

• Occupational Safety & Health

• MS Word, Excel, PowerPoint, Other IT Tools

SELECTED PROFESSIONAL EXPERIENCE

1. TIEG (TRANSPORT & INFRASTRUCTURE EXPERTISE GROUP) : Administrative Assistant Project title: Diagnostic Studies N 2.1 to 2.5 To support the Mid-Term-Review of Uganda's 2nd National Development Plan (NDP-2) and Evaluation of NDP-1: Infrastructure (2.1), Employment (2.2.), Industrialization and Value Addition (2.3), Minerals, Oil and Gas (2.4), Tourism (2.5)

• Managed calendars, including scheduling meetings ensuring schedules were followed and respected.

• Coordinated meeting logistics, such as room bookings, refreshments, and document preparation.

• Planned and organized high-profile events, meetings, and conferences, ensuring attention to detail and effective coordination of all logistical aspects.

• Prepared agendas, took and distributed meeting minutes, and followed up on key action items.

• Managed travel arrangements, including global travel, accommodations, transport, visas, and immunizations.

• Oversaw administrative tasks, including processing expense reports per organizational policies.

• Organized and maintained accurate documentation, including reports and databases.

• Participated in and supported the completion of core functional projects.

• Supported budget preparation, forecasting, and financial management processes.

• Prepared daily/weekly activity progress reports

• Managed imprest account and accounted for all payments

• Provided backup to other executive administrators 2. MEDECINES SANS FRONTIERES, : Finance Officer

• Maintained accurate records of financial transactions.

• Recorded day-to-day financial transactions and completed the posting process.

• Processed accounts payable and receivable.

• Reconciled bank statements with financial records.

• Monitored bank deposits and payments.

• Generated and issued customer invoices.

• Followed up on outstanding invoices to ensure timely payments.

• Processed supplier invoices and managed payment schedules.

• Assisted in the preparation of financial reports (balance sheets and income statements)

• Prepared and submitted tax returns (PAYE)

CURRICULUM VITAE

COVER LETTER & CV

Amulen Winifred Email: ********@*****.*** Tel: 077******* Page 3

• Assisted in budget preparation and analysis.

• Assisted in the preparation and processing of payroll.

• Maintained and managed the petty cash float.

• Recorded petty cash transactions and reconciled balances.

• Assisted with month-end and year-end closing processes.

• Assisted in internal and external audits by providing necessary documentation and data.

• Ensured compliance with all accounting and financial regulations. EDUCATION AND CREDENTIALS

Institution Degree(s) or diploma(s) obtained

Cambridge International College, UK Mastery of Management Graduate Diploma - Managerial Economics Cambridge International College, UK Mastery of Management Graduate Diploma - Corporate Strategy & Planning Uganda Management Institute Certificate - Project Monitoring & Evaluation Uganda Management Institute Certificate – Public Policy Analysis & Programme Evaluation Uganda Management Institute Certificate - Accounting Technicians Course Uganda College of Commerce Diploma – Business Studies AFFILIATIONS AND AWARDS

Award Date Details Institution

Diploma 2024 Sep Public Relations Alison Academy

Certificate 2024 Sep Effective Communication Great Learning Academy Certificate 2024 Sep Customer Service Essentials Great Learning Academy Certificate 2024 Sep Supply Chain Management Great Learning Academy Certificate 2024 Sep Introduction to Protocol Protocol Bureau Certificate 2024 Jul Achieving Operational Excellence Through First Principles Thinking Development Aid Certificate 2024 Jun Safeguarding Essentials Humanitarian Leadership Academy Certificate 2024 Jun The Prevention of Sexual Exploitation and Abuse (PSEA) Humanitarian Leadership Academy Certificate 2024 June Equality, Diversity and Inclusion Humanitarian Leadership Academy Certificate 2023 Nov Change Management: Embracing the Future through Strategic Adaptation

Athena Global Education, UK

Certificate 2023 Sep Data Analytics Masterclass: Crafting Tomorrow’s Strategies Athena Global Education, UK Certificate 2023 Aug Corporate Governance – The Dual Role of Board Chairperson and CEO

Athena Global Education, UK

Certificate 2023 Jul Businesses in the 21st Century Athena Global Education, UK Certificate 2023 Jun OSH (Occupational Safety & Health) Practice as an Impact Maker at Work

Athena Global Education, UK

Certificate 2023 Jun Corporate Governance: The Legal Obligation of Board of Directors Athena Global Education, UK Certificate 2023 May A Beginner’s Guide to Environment, Health and Safety Athena Global Education, UK

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