Customer Service Representative

OVERVIEW

Dedicated and highly motivated Customer Service Representative. Seeking to leverage strong communication and problem-solving skills to enhance customer satisfaction and support in a dynamic environment. WORK EXPERIENCE

IHSS

February 2025 – present

Take care of a disabled friend.

Customer Service Representative A Line Staffing/ Willis Towers Watson September 2024 - May 2025

Assisted callers with a plethora of changes, updates and questions related to their medical, dental and vision benefits as well as different benefits. Financial Aid Admin Ultimate Staffing/ Universal Technical Institute March 2024 - August 2024

Assisted students with their enrollment and funding. Updated spreadsheets Called students to schedule appointments. Special projects as assigned.

The gap in work experience is due to a disability I have

Customer Service Representative II Wawanesa Insurance December 2017 - April 2020

Assisted customers (both inbound and outbound calls) in a range of insurance needs for both Auto Insurance and Property insurance. Provided coverage counseling and adjusted insurance coverage. Posted payments to customers' accounts. Bankruptcy Assistant McCarthy and Holthus

June 2014 - October 2017

Duties/Accomplishments : Adequate Protection Order/Stipulation document preparation and drafting. Adequate Protection Order/Stipulation Default preparation and drafting. Motion to Approve Loan Modification document preparation and drafting. Motion to Sell document preparation and drafting. Negotiated Reaffirmation Agreements with debtor's attorney. Chain of title review. Cure title issues. Bankruptcy Plan review. Pre-hearing Statements preparation and drafting. Plan Objections preparation and drafting. Payment Change Notices, Response to Final Cure Notices, Post-Petition Fee Notices preparation and drafting. Worked with six banks ensuring prompt follow up, communication and resolution of issues to ensure motions are filed as quickly as possible. Worked with eight attorneys in the different states listed above to ensure information needed and issues to resolve were handled promptly and efficiently.

Foreclosure / Bankruptcy Specialist Union Bank

December 2005 - January 2012

Maintained spreadsheets and files. Handled foreclosure, bankruptcy and senior lien monitoring for a total of approximately 200 accounts in CA, OR, WA, AZ, NV and Guam. Implemented short sales and modification workouts guidelines and procedures for bankruptcy accounts & guidelines for new bankruptcy laws. Received and correctly applied bankruptcy payments: Chapter 13 post-and pre-petition, Chapter 7 and Chapter 11. Worked with attorneys to file appropriate bankruptcy court documents for Chapter 7, Chapter 13 and Chapter 11 cases. Assisted with Front End Collections and Cash Reserve. Acquisition & Research Supervisor Blue View Corporation May 2003 - October 2005

Oversaw approximately 5 employees to review possible mortgage note purchases. Managed all REO and contested / litigated foreclosures nationwide. Dispatch Agent National Dispatch Center

April 1996 - April 2003

Handled approximately 600 calls daily and transcribed messages to alpha numeric pagers. Monitored Dispatch Agents with audio and visual; graded and counseled the Dispatch Agents to assist them reach their highest possible level of customer service and performance Managed approximately 40 Dispatch Agents: trained, counseled, drafted, and issued reviews for merit increases and when necessary issued warnings and terminated employees. NOTABLE SKILLS

Debtors Customer Service Problem Solving Microsoft Office Document Preparation Research Property Insurance Insurance Coverage Plan Review Front End Loan Modification Highly Motivated Assisted Problem Solver Customer Service Skills Auto Insurance Communication

Cathleen Brownlee

*****************@*****.*** 858-***-**** El Cajon, CA

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