Customer Service Representative

Derrick Harlin

Indianapolis, IN ***** 502-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

I am customer service professional with a strong track record of resolving issues and enhancing customer satisfaction. I have learned to demonstrate composure in high-pressure situations and excels at establishing rapport with clients. And I am committed to continuous learning and contributing to team objectives while ensuring positive customer experiences.

SKILLS • 4+ years of customer service Jobs

3+ years of call center

experienceExceptional

Communication Skills – Clearly

and professionally convey

information to customers while

actively listening to their needs.

Customer Service Excellence –

Proven ability to resolve concerns,

maintain a positive tone, and

ensure high customer satisfaction

ratings.

Problem-Solving Under Pressure

– Quickly assess issues, identify

solutions, and resolve calls

efficiently without compromising

quality.

Adaptability & Multitasking –

Skilled at handling multiple

systems, screens, and customer

requests in a fast-paced

environment.

Performance & Metrics Focused –

Consistently meet or exceed call

handling, quality assurance, and

customer satisfaction goals.

•

•

WORK HISTORY INDEPENDENT CONTRACT 02/2024 to CURRENT Omni Interactions, Inc.

• Help customers with complaints and questions

• Give customers information about services

• Taking appointments and processing payments

DH

• Rate of Pay: $16.00/hr

Reason for Leaving: Only on a contract basis and hasn't had a contact in about 2 months.

•

WINDOW CLEANING 02/2023 to CURRENT

On the Spot Window Cleaning

Responsible for window cleaning for both residential and business locations

•

• Communicates with clients on cleaning needs

• Assists with quoting jobs to customers

• Rate of Pay: $300/day

Reason for Leaving: Still an open-ended opportunity, but does not offer a consistent schedule

•

CASHIER 08/2023 to 11/2023

Save a Step

Rang up customers at the register, scanning items, and processing payments

•

• Stocked shelves and labeled product

• Kept inventory to order supplies/product when needed

• Rate of Pay: $13.00/hr

• Reason for Leaving: Low Pay

CASHIER 08/2023 to 11/2023

Dollar General

Rang up customers at the register, scanning items, and processing payments

•

• Stocked shelves and labeled product

• Kept inventory to order supplies/product when needed

• Rate of Pay: $14.00/hr

• Reason for Leaving: Inconsistent management and low pay CUSTOMER SERVICE REPRESENTATIVE 03/2021 to 01/2023 Junk Removal Authority

• Helped customers with complaints and questions

• Gave customers information about products and services

• Took appointments and processed payments

• Rate of Pay: $13.00/hr

Reason for Leaving: Job wasn't paying enough for him, and business was very chaotic. Wanted to transition back into working with On The Spot Window Cleaning

•

LAB ASSISTANT 09/2019 to 02/2020

Labcorp

• Pulled specimen out of freezers

• Took inventory of the test tubes

• Logged information in computer

• Boxed them up for storage

• Rate of Pay: $14.50/hr

• Reason for Leaving: Relocated after the pandemic WINDOW CLEANER 09/2018 to 02/2020

On the Spot Window Cleaning

• Handled window cleaning for both residential and business locations

• Spoke with clients on cleaning needs

• Provided excellent customer service

• Rate of Pay: $14.00/hr

• Reason for Leaving: Relocated to Junk Removal Authority MATERIAL HANDLER 04/2017 to 11/2017

Endress+Hauser Flowtec

• Organized and maintained inventory levels for production/assembly area

• Utilized forklift for shipping/receiving

• Unloaded product to correct area needed

• Restocked or ordered inventory based on line needs

• Rate of Pay: $13.75/hr

Reason for Leaving: Assignment ended. Started position at Applied Composites Engineering

•

BRAND ASSOCIATE 03/2017 to 04/2017

Old Navy

• Restocked clothes on shelves as needed

• Operate cash register and provide customer service

• Offer additional services as needed

• Rate of Pay: $10.50/hr

• Reason for Leaving: Sought out full time work

MATERIAL HANDLER 05/2016 to 04/2017

FedEx

• Scanned and sorted incoming boxes

• Loaded items into appropriate cans and prepare for shipment

• Operated tug machine to move material onto airplanes

• Unloaded incoming trucks and put away materials as needed

• Rate of Pay: $13.55/hr

• Reason for Leaving: Sought out full time work

CLEANING TECHNICIAN 03/2015 to 07/2016

Indiana Window Cleaning

• Cleaned commercial windows

• Responsible for creating and delivering customer estimates

• Offered power washing services

• Rate of Pay: $11.00/hr

• Reason for Leaving: Left for stable hours and consistent pay EDUCATION High School Diploma

Perry Meridian High School

REFERENCES References Available Upon Request

Contact this candidate