Customer Service Quality Assurance

Crystal Quinones 619-***-**** *********@*****.***

Objective:

My objective is to excel in the service industry, utilizing my skills and qualities to further my professional growth.

Work Experience:

Server, Sycuan Casino Resort- Suerte Restaurant

November 2023- Current

● Provided Excellent Customer Service

● Trained other employees

● Took food orders

● Took beverage orders

● Garnish and delivered cocktails

● RBS certified

● Recognized by management for superior service

● Bussed Tables

● Assisted other employees by resolving customer issues etc

● Quality assurance

● Set tables

● Stocked inventory

● Performed fresh guacamole presentation from scratch

● Made menu suggestions

● Promoted new products and services

● Processed credit card and cash payments

Driver, Uber

November 2021- November 2023

● Provided superb customer service

● Conducted timely delivery of goods and merchandise

● Ensured order accuracy, and proper inventory

● Provided safe and reliable transportation to and from requested destination

● Provided hospitality to maintain customer comfort

● Sterilized surfaces to ensure punlic health and safety of customers.

● Maintained a 5 star rating

Floor Manager, Surf Rider Pizza Co.

November 2018-September 2019

● Provided hospitality and customer service to patrons

● Ensured proper staffing to satisfy business needs

● Created and assigned staff schedules

● Assisted with culinary needs, helping to create and assist in the production of menu items

● Delegated specific tasks to ensure production needs

● Ensured proper company protocols were followed.

● Overlooked and analyzed market trends

● Strategize marketing materials to promote increased revenue

● Maintained and stocked inventory

● Operated software and conducted machinery

● Created rapport and working relationships with vendors

● Delivered and processed timely bank deposits

● Helped assist and train new staff

● Conducted both front and back of the house operational tasks

● Improved and created new processes

● Trained and hired new employees

● Resolved disputes and maintained customer satisfaction

● Composed closing report

● Promoted a great work culture

● Boosted company revenue

● Accounted for daily sales transactions

● Operated register

● Handled phone calls

Firearms Instructor / Range Safety Officer, P2K Range August 2010- June 2015

● Provided customer service

● Sterilized equipment and merchandise

● Operated registers

● Promoted and sold memberships and other pro shop products and accessories

● Demonstrated and conducted all firearm safety courses for both adults and children.

● Operated software to develop, implement and manage class schedules as well as ensuring student qualifications.

● Ensured safety precautions and protocols were adhered to, to help maintain safety of the range.

● Managed large call volumes

● Processed financial transactions.

● Oversaw monthly operations and took inventory

● Tended to general maintenance and preservation of the facility. Telemarketer, Timeshare Rent or Sell

September 2008 - December 2008

● Provided knowledge in all aspects of rental properties by effectively distributing pertinent information about the benefits of available products.

● Served as a trusted liaison, increasing company revenue

● Capitalized on every customer interaction

● Increased positive company feedback

● Educated and answered all customer inquiries

● Handled large call volumes while meeting sales goals and quotas. Animal Tech Assistant, Broadway Animal Hospital

August 2007 - December 2007

● Oversaw intake files

● Created rapport with owners and patients

● Collected and input data

● Secured private intake forms

● Documented health concerns and notated patient symptoms

● Prepared surgical instruments to assist in animal care

● Provided animal holdings

● Organized transportation to necessary facilities.

● Restrained injured/and or traumatized patients

● Assisted technician in the overall well being of the animals Additional Skills:

● Microsoft Excel and Outlook.

● Proficient in Microsoft Word, computer typing skills, internet navigation, administrative skills, such as faxing/copying documentation.

● Strong social skills

● Effective communication skills,

both verbal and written

● Strong organizational Skills

● High emotional intelligence

● Highly dependable

Volunteer:

Scorekeeper, San Diego SOL Youth Basketball League - San Diego CA Aug. 2006 - May 2009

● Keep score for games; educate youth and parents about the rules; enforce rules and policy; ensure safety and security of recreation participants and facility; answer inquiries and provide information.

Youth Leader, Manhattan Bible Church - Manhattan NY Sept. 2002 - May 2006

● Implemented programming activities while being a positive role model

● Provided conflict resolution

● Planned and supervised activities and special events such as missionary work travels for children Education:

San Diego Christian College, El Cajon CA Aug. 2006 - May 2009 Some college experience

Worked towards a BA in Psychology

Student Athletic (Scholarship - Athletic Grant for Academic and Athletic Distinction)

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