Customer Service Food Safety
Resume:
Sonya Wheeler
Chambersburg, PA *****
*************@*****.***
Professional Summary
Motivated with Customer Service experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator. Authorized to work in the US for any employer
Work Experience
Packaging Associate
Randstad- Martins-Chambersburg, PA
August 2024 to December 2024
Evaluates product entering packaging for quality standards. Removes substandard product from the line.
Communicates quality issues to Line Control Supervisor for correction. Removes packaged product from conveyor line.
Places packaged product into baskets/boxes.
Monitors packaged product for quality standards.
Packs special arrangements or selections of product. Verifies that the date packaged is correct.
Straightens product progressing along a conveyor line. Operates palletizing equipment.
Refill boxes of bagging equipment.
Monitor clips on finished product and perform checks for accuracy in regards to clip color, date, product, and price.
Maintain cleanliness of area.
Assists co-workers when system is not running properly. Looks for ways to improve and promote quality; Applies feedback to improve performance. Supports organizational culture and values by following policies, working with integrity, building morale, and respecting and putting others before oneself.
Adheres to safety, food safety, quality, and Good Manufacturing Practices regulations. Reports safety, food safety, and quality problems to personnel with authority to initiate action. Customer Service Account Representative
Franklin Logistics-Chambersburg, PA
September 2022 to March 2024
• Communicate with customer via email and phone
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Coordinate workloads among warehouse workers, material handlers and truck drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Microsoft Office
Production Assistant
Ventura Foods-Chambersburg, PA
August 2020 to August 2022
• Assist line operators loading and cleaning machine
• Stack boxes
• Pack products in boxes
Caregiver
Patriot In Home Care-Harrisburg, PA
March 2019 to February 2020
Assist client with daily activities and duties
Caregiver UCP
Gayle Carter-Chambersburg, PA
February 2017 to November 2017
• Assisted with daily living activities by helping with hygiene needs, grocery shopping and household chores.
• Built strong relationships with clients to deliver emotional support and companionship.
• Changed bed linens and ensured resident comfort.
• Worked to improve and enhance patient lives through effective and compassionate care. Sandwich Artist
Subway-York, PA
August 2014 to February 2015
• Prepared sandwiches and other menu offerings in timely manner.
• Trained team members to prepare sandwiches and other items according to instructions.
• Performed all position responsibilities accurately and in timely manner.
• Assisted guests, including offering personable greetings and taking orders.
• Cleaned food preparation areas, tools and equipment. Line Worker
Aerotek-York, PA
March 2014 to June 2014
• Ensured that all health and safety guidelines were followed.
• Organized work to meet demanding production goals.
• Kept work areas clean and neat.
Caregiver UCP
Louise Bertone-Chambersburg, PA
April 2009 to February 2014
• Supervised daily activities and provided assistance when needed.
• Worked to improve and enhance patient lives through effective and compassionate care.
• Assisted with daily living activities by helping with hygiene needs, doctor appointments, grocery shipping, and household chores.
• Administered medication as directed by physician.
• Maintained clean, safe and well-organized patient environment. Cashier
Kohls Corp-Chambersburg, PA
March 2008 to July 2008
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Requested official identification for purchases and verified details, consistently meeting strict legal standards, protecting store operations and minimizing risk to individuals. Chargeback Phonegate Specialist
First Data Corporation-Hagerstown, MD
August 2007 to November 2007
• Answered calls daily addressing customer inquiries, solving problems and providing new product information.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Customer Service/Sales Representative
Citicorp Credit Services, Inc-Hagerstown, MD
August 2005 to August 2007
Assist cardholders with any questions about credit card account, sell products as well Sales Associate
Finish Line-Chambersburg, PA
August 2004 to September 2005
• Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
• Operated POS system to itemize and complete customer purchases.
• Maintained a friendly and customer-focused shopping platform.
• Alerted customers to upcoming sales events and promotions. Cashier
Best Buy Co Inc-Danvers, MA
January 2004 to June 2004
• Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
• Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
• Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
• Engaged customers warmly and provided immediate and dedicated assistance.
• Assisted customers with obtaining discounts by checking coupon validity and applying credits to orders. Education
Diploma
James Buchanan High School - Mercersburg, PA
2005
Diploma in Marketing
Franklin County Career & Technology Center - Chambersburg, PA 2005
Skills
• Cash handling (10+ years)
• Cash register (5 years)
• Keyboarding (2 years)
• Microsoft office (6 years)
• Caregiving
• Microsoft Excel
• Medication Administration
• Hotel experience
• Typing
• Senior care
• Home care
• Order picker
• Manufacturing
• Assembly
• Organizational skills
• Data entry
• Logistics
• Phone etiquette
• Transportation management systems
• Office experience
• Negotiation
• Time management
• Marketing
• Microsoft Powerpoint
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