Data Entry Customer Service

MARTIN AYIRE

***- ***-**** *******@*****.*** Arlington, TX 76010

PROFESSIONAL SUMMARY

Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. SKILLS

System administration Server management Multitasking Adaptability and flexibility Time management Self motivation Team building Risk assessment Data entry Typing 120 words per Minute Customer service Google workspace Microsoft Office suite Proficient in SPSS Proficient in STATA Proficient in R Critical thinking Data collection Intermediate Power BI Report writing and presentation Staff capacity building Field supervision Confidentiality and Discretion Attention to detail Quality control Complex Problem-solving Operations support Quantity calculations Record preparation Microsoft Excel File management Project management Office administration Generating schedules Strategic planning Training coordination Expense tracking Standard operating procedures Scheduling proficiency Needs analysis

EXPERIENCE

DATA ENTRY CLERK, Arlington, TX

Invensis, September 2024-June 2025

Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.

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• Updated existing databases with new entries on a regular basis.

• Developed and maintained reports and spreadsheets to track data entry progress.

• Verified accuracy of data entered by comparing it with source documents.

• Compiled and sorted confidential information according to established procedures.

• Performed daily maintenance activities such as backing up files and archiving old records.

• Created spreadsheets by compiling and sorting information and establishing entry priorities.

• Generated and maintained weekly and monthly reports of data entry progress. Operated data entry equipment to enter alphabetic, numeric and symbolic information into computer system with a high degree of accuracy.

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• Processed customer orders accurately and efficiently, ensuring that all required fields were completed correctly.

• Purged files to eliminate duplication of data.

• Provided administrative support to other departments as needed.

• Verified the accuracy of data entered into the electronic records management system.

• Accurately entered data into various databases.

• Located and corrected data entry errors with thorough verification methods.

• Operated data entry equipment to accurately input information in a timely manner.

• Prioritized competing tasks to meet high-volume targets.

• Compared data with source documents and re-entered in verification format to detect errors.

• Trained new team members in company policies and established work processes.

• Completed database updates to record required information.

• Loaded machines with required media and monitored for replenishment.

• Resolved indecipherable messages using cryptographic procedures and equipment.

• Performed regular backups to ensure data preservation. ADMINISTRATIVE ASSISTANT, Dallas, TX

TAC Dallas, November 2022-August 2024

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

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• File and organize physical and digital records.

• Order and manage office supplies and inventory.

• Enter data into spreadsheets or databases.

• Maintain accurate logs and records.

• Assist with travel arrangements and expense reports.

• Support team projects with basic research or admin task.

• Coordinate maintenance or IT support when needed.

• Processed incoming mail and distributed to relevant departments or individuals.

• Made copies of correspondence and other printed material.

• Typed and distributed meeting notes and routine correspondence. PROGRAMS COORDINATOR, Buea

UNESCO Regional office, February 2018-September 2022

• Collect data from field officers, program staff, and partners.

• Monitor key performance indicators (KPIs) against project targets.

• Flag any deviations or issues for program review.

• Draft daily or weekly updates and summary reports.

• Support monthly and quarterly report development. Conducted regular field visits to monitor progress, identify issues, and ensure compliance with donor requirements.

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• Train or guide team members on reporting

• Prepared detailed reports on program progress, highlighting potential risks or areas for improvement.

• Developed processes for tracking indicators related to project success over time.

• Organized and facilitated workshops, meetings, and training sessions for participants.

• Scheduled and organized program-related meetings and events.

• Maintained compliance with all regulations relevant to the program activities.

• Developed and maintained relationships with stakeholders to ensure successful program implementation.

• Coordinated logistics for multiple events including travel arrangements, catering.

• Managed databases containing participant information and program metrics.

• Provided technical assistance to staff members on various aspects of the program's operations.

• Kept team members up-to-date with relevant project information. Designed promotional materials such as flyers, brochures, and websites in order to raise awareness about programs.

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• Recruited volunteers for specific tasks associated with the running of the program.

• Established work schedules and assigned work to staff members.

• Performed personnel duties, such as hiring staff and evaluating work performance. Developed budgets for programming and broadcasting activities and monitored expenditures to ensure that remained within budgetary limits..

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Evaluated new and existing programming to assess suitability and need for changes, using information such as audience surveys and feedback.

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EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN PROJECT MANAGEMENT

Pan African Institute for development, November 2021 BACHELOR OF SCIENCE (B.S.) IN ECONOMICS

University of Buea, December 2018

REFERENCES

References available upon request

LANGUAGES

English

Native

• French

Conversational

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