Data Entry Pick-Up
Resume:
Susan Munson
Parlin, New Jersey 08859
***.****@*****.***
Professional Objective:
Attain a point in a company where my experience and enthusiasm will have application. In addition, a position that allows me to use my data entry skills, organizational, and business acumen to positively benefit my employer.
Applications: Microsoft word, Excel and Power Point (intermediate).
Machines – CRT (keyboarding), 10 key calculator, fax and copier.
AS400 – EDI, Data Entry (13,000) keystrokes per hour.
Career Experience:
Presently: Januaury 2003 - Present Day - Social Security Disability
Oracle Corporation
517 Route One South
Iselin New Jersey 08830
April 1999-August 2002
Senior Order Specialist:
Entered first year license and support orders also extending, fulfilling support orders, along with magazine orders. I established customer education accounts, posted checks to pertinent education order accounts. Created, updated and maintained customer profiles. I instituted a new filing system. Created and presented a Power Point Presentation for one of Oracles line of businesses (Education Software). Heavy contact with our education sales force to ensure orders processed in a 24-hour period. I resolved and assisted the sales representatives with their questions and problems they may have encountered during our order process and billing. Oversee procedures for handling and follow-up on orders and other customer needs. I developed staff and ensured customer satisfaction. I trained all co-workers in the work/applications that were necessary to do the job accurately and quickly. Delegated the workload to ensure work was inputted in a timely fashion usually 24 hour period. I personally assigned to all special projects that my department was required to handle along with my daily workload. Along with that, I created and maintained Excel spreadsheets for our special projects along with our department’s normal daily activity work load, also with our different lines of business. I was my manager’s back up when she was not available.
Resume Susan Munson
Burnham Service
Northfieled Ave
Edison New Jersey
Dec 1990 – Nov 1998
(no longer in business)
Dispatching Coordinator/Reception:
Billed customers for their pick-up and deliveries, also determine assessorial charges. I coordinated appointments for service pick-up and deliveries. I was an alternate in the dispatching of drivers; I managed, assisted and supported the drivers as needed. Expedited manifests obtained and issued proof of pick-up and deliveries, together with resolving claims. Maintained accounts organized and implemented a new filing system. I trained the manger and other office staff on the new computer dispatch system. I answered customer inquiries in a timely and precise manner.
Alliance regional Co-Op
Northfield Avenue
Edison, New Jersey
Sept 1985 – July 1990
(no longer in business)
Customer Service/Billing Clerk
Acquired orders via modem from hospitals and their affiliates, along with telephone orders also orders via the fax and mail. The billing/invoicing of those said orders on a daily basis. Also, account reconsilation along with some accounts payable and receivable. Respond to customer inquiries in a timely, accurate and polite manner.
Assisted customers with backorders, products on hold and substituted items for there products of need. Ascertained from vendors concerning availability of products, estimated arrival dates substitutes for products, along with any special shipping requirements for products. Enter daily inventory receipts, spot check inventory on a daily basis throughout the day. Inputted accounts payable and receivable with account reconciliation at end of each month.
Additional Information:
Highly motivated to learn and advance. I am a bright, capable person who can quickly learn and apply different complex concepts from my diverse work history background. Enthusiastic team player and drive for excellence. I pay attention to detail, the ability to work in a fast-paced environment. A background in order entry/billing/invoicing and customer service would be advantageous to any organization.
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