Service Representative Customer

SHAMSO A. MOHAMED

**************@*****.*** +1-629-***-**** Clarksville, TN, USA

PROFESSIONAL EXPERIENCE

Allstate

Customer Service Representative III (Contract) 04/2025 - 06/2025

● Executed outbound sales strategies by leveraging CRM systems & cold-calling techniques to generate leads and convert prospects into insurance policyholders. Conducted over 80 outbound calls daily, resulting in an average of 15 leads per week.

● Applied regulatory compliance protocols and data validation tools to ensure accurate customer information and adherence to insurance guidelines. Reviewed and processed 100 customer records per day, maintaining a 99% accuracy rate.

● Utilized business communication and data analysis skills to manage high call volumes, assess customer needs, and consistently exceed sales performance targets. Surpassed monthly sales goals by an average of $3,000, contributing to team targets and customer satisfaction.

SS&C Remote

Lead Investors Service Representative 01/2023 –06/26/2024

● Responded promptly to inquiries from clients regarding their investments or portfolio performance,Handled an average of 100 client inquiries daily, ensuring a 98% satisfaction rate.

● Educated investors on financial products and services, providing guidance on investment strategies and portfolio management. Conducted informational sessions that increased product adoption by 55%.

● Researched and responded to over 500+ inquiries from customers related to their retirement accounts. Provided timely and accurate information, enhancing customer trust and retention. TTEC Remote

Healthcare Customer Service Representative 10/2022 - 01/2023

● Managed customer inquiries through telephone, email, and social media interfaces. Responded to an average of 50 inquiries daily, ensuring timely and accurate information was provided.

● Assisted in checking patients' insurance eligibility prior to their appointments. Verified insurance details for over 100 patients weekly, reducing appointment cancellations by 23%.

● Documented and managed patient information in the computer system. Maintained a 98% accuracy rate in patient records, ensuring up-to-date and precise information.

CBE Companies Clarksville, TN

Fraud Representative 06/2022 - 10/2022

● Analyzed account processes and transactions to identify undetected frauds and correlated activities. Identified and reported 50 previously undetected fraud cases, enhancing overall security measures.

● Investigated, identified, and deterred fraudulent activity. Successfully identified and prevented over 200 fraudulent transactions, reducing fraud loss by 15%.

● Assessed available information via multiple internal and external tools to achieve proper Fraud/Not Fraud decisions. Utilized advanced analytics to increase decision accuracy by 25%. First Coast Security Nashville, TN

Unarmed Security Guard 02/2021- 06/2022

● Controlled the entry and exit of over 200 employees and visitors daily in compliance with access control protocols. Maintained a secure environment by verifying credentials and logging vehicle movements.

● Patrolled 30,000+ square feet of facility grounds regularly to deter theft, vandalism, and other safety violations. Performed safety inspections and reported environmental or security risks to supervisors.

● Monitored 16+ surveillance cameras to identify unauthorized access, disturbances, or safety hazards. Responded to an average of 3 incidents per week, ensuring swift resolution and escalation when necessary. EDUCATION

Nashville State Community College Nashville, TN,USA Associate of Science in Psychology

SKILLS

Skills: Data Integrity. Data Analysis, Compliance protocol, Compliance protocol, Policy Documentation, Security Operations

Contact this candidate