Customer Service Support
Resume:
Monique Velasco
Energetic and dependable customer service professional with experience in retail sales, finance, team leadership, and customer support. Skilled in accurate cash handling, training, and problem-solving to enhance operational efficiency. Bilingual with a strong ability to create positive customer experiences.
Monique Velasco
6021 Highland Gardens Dr
North Las Vegas NV 89031
********.********@*****.***
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Key Skills
●Cash handling & transaction accuracy
●Customer service & problem resolution
●Team leadership & training
●Time management & multitasking
●Store operations & loss prevention
●Bilingual (English & Spanish)
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Professional
Experience
Aeropostale – Ontario, CA
Cashwrap Specialist Lead October 2014 – June 2018
●Led and motivated a team to drive hourly sales and improve overall business performance.
●Provided training and support for new associates, ensuring excellent customer service.
●Conducted monthly self-audits and addressed loss prevention concerns.
●Managed opening and closing procedures, including cash drawer reconciliation and bank deposits.
Wheelchair Parts – Fontana, CA
Customer Service Representative June 2015 – March 2019
●Processed customer orders and managed shipment logistics.
●Handled customer inquiries, providing timely and effective solutions.
●Organized and tracked incoming shipments and business deposits.
Buffalo Wild Wings – Rancho Cucamonga, CA
Server January 2018 – March 2019
●Provided excellent customer service, ensuring a positive dining experience.
●Managed orders efficiently while upselling menu items to maximize sales.
●Maintained a clean and organized work environment, assisting with table turnovers.
Bank of America – Las Vegas, NV
Senior Banker April 2019 – Present
●Assist clients with opening, closing, and maintaining bank accounts.
●Provide personalized financial guidance to help clients make informed decisions.
●Offer resources to support clients in achieving their financial goals.
●Deliver excellent customer service to enhance client retention and satisfaction.
●Collaborate with team members to resolve customer concerns effectively.
●Work as a team to meet and exceed performance targets.
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Education
California State University, San Bernardino
Bachelor of Arts in Sociology September 2015 – December 2020
Currently seeking opportunities to continue education and obtain a Master’s in Criminology.
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Achievements and Recognitions
●Top Performer Recognition: Acknowledged for exceeding sales or customer service goals at Bank of America.
●Customer Satisfaction Awards: Received positive customer feedback or high satisfaction scores.
●Banking Certifications: Completed training in financial advising, compliance, or sales strategies.
●Leadership Recognition: Recognized for mentoring or training new employees successfully.
●Process Improvement Contribution: Suggested and implemented a new workflow or strategy that improved efficiency or customer experience.
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