Customer Support Success Manager
Resume:
REFERENCE
CONTACT
SKILLS
LANGUAGES
**********@****.***
Block 47 Lot 18 Ferrera Court,
Courtyard, Golden Horizon,
Hugo Perez, Trece Martires,
Cavite City. Philippines, 4109
WhatsApp: +639*********
****.*****@*****.***
Rudylyn Narvaez
Former Taskus Agent
Phone:
Email :
Customer support
strategy/Logistics strategy
Back-office task
Warm calling
Receiving Inbound calls
Handling Outbound Calls
Time Management
Answering Emails and Live
chats
Effective Communication
English (Fluent/Read & write)
Filipino (Fluent/Read & write)
Mandarin (can speak basic)
EDNA LAGULA CALMA
MARKETING MANAGER
WORK EXPERIENCE
PROFILE
Any field where extensive experience can be further developed, utilized, and where I am willing to learn new work duties and tasks. FEBRUARY 2023 - MARCH 2024
KOALA CUSTOMER SUPPORT (US-BASED) (WORK FROM HOME SET-UP) CUSTOMER SUPPORT REPRESENTATIVE/ CLERICAL ASSISTANT/ January 2023 - February 2023
MADISON ART TRADING (US-BASED) (WORK FROM HOME SET-UP) PURCHASER - PRICE NEGOTIATOR
September 2022 - November 2022
JUST ONE DIME - (US-BASED) (WORK FROM HOME SET-UP) SEASONAL BUYER REVIEWER/
Check buyer status (canceled, successful, and in-progress orders) Ensure that the buyer meets the metrics and KPIs.
Call the manufacturer to rectify the canceled orders Provide and suggest better resolutions to help the buyer successfully purchase the item.
Monitor and maintain brand consistency across all marketing channels and materials.
Receiving Inbound calls from customers all around the US. Providing Customer Charges history
Provide Customer order satisfaction
Cancelling Customer accounts, processing refunds, and providing customer charges information)
Looking for a factory that can supply the company with the materials needed Negotiating with the Chinese factories regarding the pricing of the materials needed
Comparing the factory's pricing and choosing the lowest price to supply the company.
ABM INITIATIVE/ LOCAL FURNITURE OUTLET (US-BASED) (WFH SET-UP) LOGISTIC SUCCESS MANAGER / November 2020 - June 2022 Calls the vendors for order availability and stock availability Schedules pickups with carriers from the vendors
Monitors shipped orders from vendors
Coordinates with Customer Service Rep to update each customer. Calling the carriers to get tracking numbers and delivery dates. Prepares weekly reports for weekly meetings with the shippers. Following up on the Sales Order Acknowledgement from the vendors Preparing Purchase Orders to start processing the orders Doing consignments (Locating stores for the rejected orders) TASKUS LIZZY'S NOOK - (OFFICE_BASED) 2016 - 2019
APAC DELIVEROO RiDER SUPPORT REPRESENTATIVE
Receiving Inbound calls from delivery riders, Handling >Outbound calls from riders Monitoring riders while on their way to deliver the order Provide Customer order satisfaction after
Receiving the order.
EDUCATION
Bachelor of Science in Computer Science 2000-2002
Systems Technology Institute (STI-Novaliches, Quezon City Undergraduate - 4 years 1 st Semester
Associate in Computer Science
Systems Technology Institute (STI-Novaliches, Quezon City Graduated
1998-2000
OTHER WORK EXPERIENCE:
OVERSEAS FILIPINO WORKERS FOR 11 YEARS
Taiwan factory worker - 7 years
Hongkong - 4 Years
Edna L. Calma
Edna L. Calma
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