Shannon Elizabeth Marchand
Upper Sackville, NS
B4E 3C7
****************@*****.***
Objective
Effective, enthusiastic and dedicated individual looking to obtain a lead administrative or corporate position.
Skills
Strong organization and time management
Excellent verbal and communication skills
Cash management – accounts payable, accounts receivable, Balancing deposit automation
Preparing business and medical reports using Microsoft Office Preparing and presenting PowerPoint presentations
Billing MSI using Medical Office Manager
Understanding office procedures in a medical office including filing, minute taking, meeting and travel arrangements, and scheduling
Accurate typing speed of 50 wpm
Effective client and patient service skills
Education
Medical Office Assistant Program 2007-08
Nova Scotia Community College Courses:
Document Processing
Communications
Medical Office Billing
Organizational Behavior
Selected Bachelor of Arts Courses 2004-05
Saint Mary’s University
Understanding Sociology
Child Development
Intro Archaeology
Grade 12 diploma 2000-03
2
Lockview High School
Work Experience
Claims Administrator June 2023-present
Coast underwriters
Duties include:
Assigning all cargo, commercial hull, pleasure craft claims for east coast/west coast. Keeping an up to date log of all active claims using Excel. Extensive knowledge using Guidewire claim center/coast hull platform/pleasure craft. Ensure accuracy and efficiency in processing claims. Uploading all data into claim file, keeping all communication logged and up to date. Gathering all required information on a particular claim from the broker, or the insured themselves Printing, logging, and mailing cheque’s to all, insurers, surveyors, lawyers, etc Distributing all invoices.
Accounts receivable; assigning all incoming payments via check, direct deposit through financial software.
Administrator Coordinator February 2022- June 2023 Shannex-Milestones
Duties include:
Greeting residents/visitors/ health care professionals. Answering the telephone and giving information regarding our site to anyone inquiring about what we have to offer here at Milestone. Filing, faxing. Scheduling/and conducting tours of our facility at Milestone, Highbury 1 for potential new residents. Registering new residents in “Yardi Voyager” by uploading their lease package, EFT information, and complete the move-in.
Applying additional charges for residents, such as parking, dining meals for guests each day, and additional housekeeping.
Requesting Purchase orders in Yardi, uploading invoices, and payables. Depositing security deposits, and cash from dining reservations at the bank. Updating all resident demographics and keeping lists up to date. Lead Administrator May 2015-2022
CBI Health Group
Duties include:
Greeting/registering clients in “LinC” (a client management software), filing, faxing, answering the telephone and scheduling appointments
Billing – Private/Sponsored/ WCB/ Other –ensuring all billing is captured daily Sending invoices and following up on all accounts receivable (90 day+) Inputting invoices on WCB online
Inputting WCB outcome data for Tier 2/3 clients
Accounts payable
Schedule Management – managing vacancies, cancellations/no shows, inactivity list 3
Running monthly reports
Inputting information under clients file for discharge Printing case management lists/attending meetings and making the necessary changes in LinC- requested from providers, communicating with clients, etc. Drug and Alcohol Sample Collector October 2017-2022 CBI Health Group
Duties include:
Greeting/registering donors in LinC, filing, faxing, answering the telephone and scheduling donors in for appointments.
Billing donors and sending invoices to the provided third party companies. As a preferred collector I conduct breath alcohol testing. I conduct drug testing for pre-employment -point of collection testing – on site, as well as lab based collections.
Filling all necessary paper work and faxing/mailing to the proper companies. Medical Office Assistant/Manager Oct 2011-2015
Community Link Medical Clinic
Duties Include:
Registering patients (using MOM System), filing, answering the telephone, scheduling appointments/specialists appointments, distributing mail to both doctors. Billing for two doctors. Stocking rooms with supplies, organizing patient charts, ordering medical supplies and vaccines, as well as picking up vaccines from public health for the office; typing invoices and letters for the doctors, and assisting both doctors with small procedures Medical Office Assistant Feb 1 2010-Feb 2012
Bayers Lake Medical Clinic
Duties Include:
Registering patients (using MOM System), filing, answering the telephone, scheduling appointments/specialists appointments.
Stocking rooms with supplies, making charts, cleaning instruments with using the autoclave, setting rooms up for procedures, ordering medical supplies and vaccines for the office; typing invoices and letters for the doctor. Recording INR results, weighing pregnant women, and newborns, preparing vaccines for well-baby visits, measuring the height and head circumference of newborns, recording chem-strip results and distributing mail.