Guest Service Agent

Europass CV – Hospitality Focus

Personal Information

Bhandari Rushil Kumar

Hyderabad, India +91-707******* ***************@*****.***

linkedin.com/in/rushilbhandari

Career Objective / Obiettivo Professionale

Motivated and service-oriented professional with experience in aviation and guest relations. Skilled in assisting international travelers, ensuring smooth operations, and delivering high-quality hospitality services. Seeking to contribute to Italy’s hospitality and tourism sector (settore alberghiero e turistico) by creating positive guest experiences and maintaining service excellence.

Work Experience / Esperienza Lavorativa

Guest Service Executive – Qatar Airways (Third Party)

Aug 2022 – Aug 2023

- Welcomed and assisted international passengers with professionalism.

- Verified travel and identification documents with accuracy.

- Supported guests with special service needs (VIP, elderly, families).

- Coordinated with multiple teams to ensure smooth travel and guest satisfaction.

- Recognized with BEST Award for service excellence during FIFA operations.

Passenger Service Agent – Inter Global Aviation (Hyderabad Airport)

2021 – 2022

- Assisted passengers with check-in, boarding, and hospitality services.

- Provided clear guidance on travel requirements and compliance checks.

- Ensured guest comfort and smooth airport operations during peak hours.

- Built strong communication skills by serving guests from diverse cultures.

Education / Istruzione

Bachelor of Arts (2019) – 80%

Higher Secondary Certificate (2017) – 75%

Secondary School Certificate (2014) – 81%

Key Skills / Competenze Chiave

- Guest Service & Hospitality (Servizio Clienti & Ospitalità)

- Front Desk & Check-in Support (Reception & Check-in)

- Communication & Interpersonal Skills (Comunicazione & Relazioni Interpersonali)

- Teamwork & Multicultural Awareness (Lavoro di Squadra & Consapevolezza Culturale)

- Problem Solving & Time Management

- MS Office & Basic Computer Skills

Achievements / Riconoscimenti

BEST Award – Qatar Airways for excellence during FIFA operations.

Recognized by IndiGo Airlines for punctuality & time management.

Languages / Lingue

English – Fluent

Hindi – Native

Telugu – Native

Italian – Learning (Basic A1)

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