Customer Service Representative
Resume:
KRYSTAL L. SMITH
***********@*****.***
Hardworking and reliable person focused on going above and beyond to serve customer’s expectations. Motivated to continue to learn and grow as a professional.
EXPERIENCE
DATES FROM MAY 2025- JULY 2025
CUSTOMER SERVICE REPRESENTATIVE, NUTRAFOL
Assist customers who call in to adjust their account, cancel their subscriptions, check on the status of their current order and check on the tracking of the order.
DATES FROM JAN 2025 – MAY 2025
CUSTOMER SERVICE REPRESENTATIVE, alivi
Assist members who call to schedule transportation for doctor’s appointments. Help with locating their transportation and getting an estimated arrival time from the transportation company. Aide customers who transportation that has been canceled and need new transportation.
DATES FROM SEPT 2014 – PRESENT
CUSTOMER SERVICE, DESIGNER, PRODUCT ASSEMBLY, krystal’s custom creations
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention. Answered incoming calls and assisted customers with questions and aide in placing their orders. Exceeded requirements in providing products and services to customers at all times. Provided expert service by communicating information to customers and following up on promises. Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
Interacted with customers, providing information and top-notch customer service. Determined needs and advised customers on purchases. Resolved customer issues effectively.
Helped customers find desired items and sizes by closely supporting each person throughout the buying process. Quickly connected with each customer to offer assistances and promote products.
Followed exact job specifications to produce products of consistent quality and precisely lined up with customer expectations.
DATES FROM APRIL 2024- 2025
AMBASSADOR RESOURCE SPECIALIST, abbvie
Call patients taking medications made by AbbVie to check in and make sure all is going good with the medicine, assist with any issues or concerns they may have as well as get them to the department that can assist with their issue. Report side effects that are showing. Take inbound calls from patients that need assistance and get them to the correct department to assist them.
DATES FROM AUG 2023 – JUNE 2024
PAYROLL CORE EXPERT AND TECHNICAL SUPPORT, QUICKBOOKS
Assist customers with issues pertaining to the software. Provide support with login information, importing data, trouble shooting, bank information transfer, refunds, payroll and tax forms.
DATES FROM JAN 2023- APR 2023
PRODUCT SPECIALIST, TURBOTAX
Assist customers with questions and the location of certain form information pertaining to their tax return. Aide customers in filling out their tax return, using a shared screen, answering any questions they may have.
EDUCATION
JANUARY 2014
ASSOCIATES OF SCIENCE, ACCOUNTIING, EVEEREST UNIVERSITY
GPA 3.71. Dean's List Honoree, 8 of 8 semesters. Graduated with honors: Cum Laude
APRIL 2009
MEDICAL CODING AND BILLING, penn foster
Received a Career Diploma with a 93% lesson average.
JULY 2023
TAX EXAM LEVEL 1
Intuit Academy
COMPLETED THE EXAM WITH A PASSING GRADE.
SKILLS
Client relationship building
Experienced in Microsoft Excel
Experienced in Microsoft word
Strong communication skills
Shows empathy and compassion
Multitasker/ Driven
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