Real Estate Customer Service

Kristen Exby

Overland, KS ***** • 816-***-**** • *************@*****.*** • WWW: Bold Profile

Professional Summary

Proven track record in exceeding client expectations and driving successful outcomes, demonstrated during my time with Randstad/Fema. Skilled in negotiation and renowned for strong organizational abilities, I excel in fast-paced environments, consistently enhancing customer satisfaction and efficiency. Achieved significant cost savings and improved service quality through innovative strategies and excellent teamwork.

Skills

• Strong organizational skills

• Excellent teamwork

• Highly Professional

• Negotiation

• Attention to detail

• Exception Problem Solving Skills

Work History

Real Estate Agent, 02/2008 to Current

Self Employed – Overland Park, KS

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

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• Negotiated, facilitated, and managed real estate transactions.

• Advertised client properties through websites, social media, and real estate guides.

• Maintained connections with clients to encourage repeat business and referrals. Developed and maintained relationships with clients through networking, postcards, and cold calling.

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• Advised clients on market conditions and property value for informed decision-making. Patient Case Manager, 06/2024 to 09/2024

Aerotek – Overland Park, KS

Educated patients on their medication,Triaged Prescriptions to Pharmacy. Liaoning with Health Care provider as well as care givers and long term care facilities to ensure correct dosage of medication was received. Informed decisions about their healthcare options.

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Managed complex patient cases with medication benefits and financial assistance for specialty drugs.

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Contributed valuable insights during interdisciplinary team meetings by sharing expertise on specific cases.

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Streamlined case management processes to reduce workload and increase efficiency in the department.

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Underwritter, 04/2024 to 06/2024

Randstad Recruiter/ Fema

• Analyzed credit, income, compliance, title documents, and appraisals during underwriting process. Documented underwriting decisions and provided evidence of compliance with applicable regulations.

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Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.

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• Made approval and denial recommendations by determining accurate risk levels. Delivery Driver, 08/2023 to 03/2024

Door Dash – Overland Park, KS

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Read maps, followed oral, and written instructions and used GPS technology to make deliveries. Customer Engagement Specialist, 08/2018 to 10/2023 True Accord – Lenexa

Managed escalated cases professionally, liaising between clients and internal departments for optimal outcomes.

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Spearheaded process improvements in handling customer complaints, resulting in faster resolutions and increased satisfaction levels.

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• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality.

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Developed effective training materials to onboard new team members quickly, ensuring consistent service quality across the department.

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Mail Order Pharmacy, 08/2017 to 10/2018

CVS C – Lee's Summit, MO

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with mail orders.

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• Processed and organized incoming calls for refill and distribution of mail order medication to Patient.

Provided expert guidance on complex issues related to formulary management, drug pricing, rebate negotiations, and clinical program development.

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Achieved cost savings for clients through the effective negotiation of contracts with pharmaceutical manufacturers and wholesalers.

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Coordinated cross-functional teams to develop targeted interventions that addressed specific population health concerns related to medication use patterns or disease states.

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Education

No Degree: Microbiology

JCCC - Overland Park KS

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