Property Management Manager
Resume:
Melissa Selvage
Meridianville, AL *****
***************@*****.***
Professional Summary
Dynamic finance professional with over 25 years of experience in financial management and operational leadership within the lending and property management sectors. Fair Housing and Property Management Certified. Proven track record of enhancing efficiency and driving profitability. Exceptional skills in contracts, financial analysis, budgeting, general ledger, adaptability and compliance. Positioned to deliver substantial contributions in my career.
Work Experience
Property Manager
Winwood Management-Huntsville, AL
October 2024 to Present
Supervise daily operations of residential and commercial properties to include payments and collections to result in consecutive 97% occupancy and above.
Implement cost-effective maintenance strategies to enhance property value to include outsourcing vendors.
Cultivate and maintain positive relationships with tenants to foster community. Conduct regular thorough property inspections to ensure compliance and quality. Negotiate and enforce lease agreements, enhancing tenant satisfaction. Institute a tenant retention program that improves occupancy rates. Collaborate with contractors and vendors to efficiently manage property repairs. Streamline a proactive rent collection process, reducing late payments. Resolve tenant disputes professionally, promoting a harmonious living environment. Maintain accurate property records to support operational transparency. Establishstrong relationships with property owners to enhance service delivery. Implement advanced security measures for properties to ensure tenant safety. Participate in community outreach programs to bolster company reputation. Currently working with Entrata, AI Management, SAP, Docscan
Branch Manager/Vice President
Citizens Finance of Huntsville-Huntsville, AL
January 2019 to October 2024
Business Development
Lending,collections, daily & monthly spreadsheets. Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Account Management
Financial Analysis
Leadership Development
Referral Identification
Credit Documentation Requirements
Pipeline Management
Referral Management
Regulatory Compliance
Risk Management
Oversaw operations of a finance company with a $4 million budget. Achieved significant growth and improved loan collection rates. Compiled daily and monthly financial spreadsheets for management review. Conducted quarterly strategy meetings in Birmingham to align goals. Identified and implemented operational solutions to enhance efficiency. Provided strategic input for business decisions to drive profitability. Led the team in high-level executive planning initiatives. Directed annual budgeting processes to align with financial objectives. Prepared business locations meticulously for audits to ensure compliance. Credit and Collection Manager
Business Development
First Service Finance, Inc.-Huntsville, AL
February 1999 to January 2019
Loans, collections, audits, legal, repossession, daily and monthly credit insurance sales/balancing Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Account Management
Financial Analysis
Leadership Development
Loan Structuring
Referral Identification
Credit Documentation Requirements
Pipeline Management
Referral Management
Regulatory Compliance
Risk Management
Oversaw the preparation of comprehensive financial reports for stakeholders. Maintained accurate cash balances for all programs to ensure fiscal responsibility. Managed banking tasks and financial decision-making to support corporate objectives. Created and updated financial reports regularly to communicate financial health. Coordinated the preparation of external audit materials to streamline the review process. Head Teller
Community Bank
January 1996 to January 1999
• Oversaw daily operations of the teller line, ensuring adherence to bank policies and procedures
• Maintained a high level of customer service by resolving complex issues and addressing customer complaints promptly
• Performed regular audits to verify cash balances and identify discrepancies, resulting in improved accuracy
• Assisted customers with account inquiries, transactions, and problem resolution in a professional manner
• Trained tellers on fraud prevention techniques to minimize risk exposure for the bank
• Monitored branch security measures to ensure compliance with safety protocols and prevent fraudulent activities
• Created reports on daily transactions, balancing figures accurately within specified timeframes
• Led weekly team meetings to communicate updates on policies, procedures, and sales goals
• Developed strong relationships with customers through personalized interactions based on their financial needs
• Assisted with training new tellers on policies, procedures, and systems Education
Calhoun Community College-Huntsville, AL
September 1998 to April 2002
High School Diploma
Hazel Green High School-Hazel Green, AL
May 1995 to May 1995
Skills
• Critical Thinking Time Management
• Property management (10+ years)
• Management
• Service-Oriented Adaptable to Changing Conditions
• Time management
• Negotiation and Persuasion Complex Problem-Solving
• Cost Data Analysis Mortgage Banking and Analysis
• Property management
• Financial analysis Audit support
• Loan Origination and Underwriting Data Analysis
• Sound Judgment Clear Communication
• Property leasing
• FAR Knowledge P&L Management
• Preparing financial statements Monitoring controls
• Leadership
• Interpersonal Skills
• Landlord-tenant law (10+ years)
• Account reconciliations Collections
• Customer service
• Microsoft Office
• Microsoft Outlook
• Oracle/SAP/BAAN Problem Anticipation and Resolution
• Financial Governance SOX Compliance
• Relationship Building Willing to Learn
• Fair Housing regulations (10+ years)
• Microsoft Word
• Budget Oversight Risk management
• Manufacturing Costing Cash Management
• Microsoft Excel
• Fair Housing regulations
• Proactive and Focused Team Building Leadership
Certifications and Licenses
Certified Apartment Manager
Certified Notary Public
Certified Property Manager
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