Human Resources Program Manager

Professional Summary

Highly productive professional specializing in complex billing, budgeting, and records management for large medical residency programs. Utilize special interpersonal and written communication skills to improve resident recruitment and department efficiency.

Skills Summary

Project Management

Budgeting and Reporting

FMLA Certification

Human Resources

Multiple Insurance Portals

Customer Service

Scheduling

Patient Charts/ Visit Record

Planning/Implementation

Payroll

Data Reporting

Computing Expertise

Workday Enterprise Software

Collaborative Communication

Multiple Databases

Education

University of Arkansas- Grantham, Bachelor’s Degree, Business Administration

University of Arkansas for Medical Sciences, EMT-B

Arkansas Army National Guard – Camp Robinson, North Little Rock, Air Evac Medic

Professional Experience

Access Specialist, Baptist Hospital-Hematology/Oncology April 2025- Present

Process patients' visits for four physicians in the office.

Process patients’ insurance authorizations for chemotherapy treatment visits.

Process insurance authorizations with patients' treatment plans for their specific diagnoses.

Program Manager, University of Arkansas for Medical Sciences – Housestaff Office, April 2015 – March 2025

Partner with the assistant dean to manage the budget, projections, and solve complex billing issues.

Manage chargebacks for grants and other accounts associated with residents and fellows.

Ensure creation and compliance of all new residents and fellow files.

Process all resident Medicaid identifiers and resident Malpractice insurance.

Process FMLA certifications.

Coordinating with program leads ensures the effectiveness of residents.

Facilitate communication between administrative offices and departments.

Assistant Program Coordinator, University of Arkansas for Medical Sciences – Emergency Medicine, April 2000- April 2015

Collaborate with the residency director to select candidates from the application pool.

Coordinate resident interviews for over 100 applicants and collaborate with faculty on the selection of applicants.

Manage a residency pool, conduct interviews, and maintain a waitlist of 500 applications.

Manage, track, and document current Emergency Medicine residents' time in the program.

Facilitate written communications with residency applicants.

Coordinate residency evaluations for faculty and residents through New Innovations.

Assisted in residency coordination of meal tickets, vacation time, and course materials.

Collaborate with our vested affiliate to ensure all requirements are met.

Effective communication with internal and external customers.

Technology

Software:

Mastery skills- MS Office (Word, Access, Excel, PowerPoint), SAP, Web-based ERAS, Workday, EPIC- electronic medical record system, New Innovations, Altera, Citrix, Schedule Max

Attributes:

Excellent written and verbal communication skills, proven office management, administrative, or assistant experience, attention to detail and problem-solving skills, and excellent time management skills

References

Dwana McKay Yarberry, Asst. Dean of the College of Medicine

University of Arkansas for Medical Sciences 501-***-****

Danita Walker, Program Manager

Central Arkansas Veterans Administration 501-***-****

Brooklyn Nichols, Inside Adjuster Analyst

Allstate 601-***-****

Brandi Sears, Estimate Reviewer and Mitigation Consultant

Sedgwick 501-***-****

Kimberly Thomas, RN

Humana 918-***-****

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