Executive Assistant Data Entry

Contact

Address: **** ***** *****,

Pittsburgh PA 15234

Mobile: +1-403-***-****

(Mobile)

Email:

**************@*******.***

LinkedIn:

www.linkedin.com/in/jennifer-

pathirathna-47a73852 (LinkedIn)

Top Skills

Filing

Nursing

Event Planning

Honors-Awards

Exceptional Executive Assistant

Award for year 2000

Jennifer Pathirathna

Frontline Cashier

Calgary

Summary

I'm a driven and resourceful administrative professional with 20+ years of experience assisting and working with high-achieving executives. Track record supporting professional needs with well- organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Experience

A Caring Touch - Home Health Services & Hospice Care Remote Insurance Authorization Specialist

April 2024 - Present (1 year 5 months)

Lufkin, Texas, United States

- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

- Scanned, received and sent faxes to appropriate departments, including insurance claims and patient documentation.

- Displayed consistent, positive attitude towards customers, peers and other patients prior to admission of patients.

- If prior authorization is required for patients, liaising with an insurance representative

and obtaining authorization.

- Liaising with Insurance Companies, Doctor's office and Hospital staff, Nurses

- Performed in various administrative assistant tasks in the office such as processing of

documents for New Hires and etc.

- Managed over 30 customer calls per day.

Calgary Flames

Front line Cashier

January 2015 - Present (6 years 10 months)

Calgary, Alberta, Canada

- Greeted customers, and provided excellent customer service and delivered the best products.

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- Helped customers complete purchases, locate items and join reward programs.

- Restocked and organized merchandise in front lanes.

- Answered questions about store policies and addressed customer concerns.

- Counted tills at the beginning of shift with start money and balanced and reconciled register at end of shift.

- Maintain clean and orderly checkout areas; count money in cash drawers at beginning of shift to ensure that amounts are correct and that there is adequate change.

- Approached every question or concern with a calm and level-headed approach.

- Performed cash, card, vouchers or automatic debits and check transactions to

complete customer purchases.

- Served over 30 customers per event.

Calgary Health Trust Chinook Hospice

Health Office Volunteer Receptionist

January 2013 - March 2013 (3 months)

Calgary, Alberta, Canada

- Greeted patients with a smile, managed multi-line phone system and direct calls to appropriate departments.

- Transcribed phone messages and relayed them to appropriate personnel.

- Worked to maintain optimum levels of communication to effectively and efficiently complete projects.

- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.

- Actively listen to customers' requests, confirming full understanding before addressing concerns.

- Used Microsoft Word and other software tools to create documents and other communications.

- Managed over 30 customer calls per day.

Target

Front Line Cashier

January 2013 - February 2013 (2 months)

Calgary, Alberta, Canada

- Greeted customers and responded to requests for information. Page 2 of 5

- Helped customers complete purchases, locate items and join reward programs.

- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.

- Maintained knowledge of store inventory and sales activities; promoted additional products at checkout.

- Built positive and productive working relationships with other staff members that resulted in a fun work environment.

- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

- Served over 30 customers per day.

Honorary Consulate of the Republic of Cyprus in Sri Lanka Visa Processing Officer

January 2004 - January 2012 (8 years 1 month)

Colombo, Western, Sri Lanka

- Coordinated interviews for Sri Lankan students seeking higher education in Cyprus with Cyprus delegates.

- Facilitated interviews by serving as the translator at interviews among students and delegates.

- Performed cash transactions for visas; processed remittance to Ministry of Foreign Affairs in Cyprus for payment for issuance/declined visas.

- Issued Cyprus Visas to Students, visitors as well as Parliament Officers.

- Had the greatest opportunity of issuing Visas for the Hon. Prime Minister of Sri Lanka and his team when they visited Cyprus during the year 2008.

- Issued over 15 visas per day.

Seylan Bank PLC

19 years 1 month

Executive Assistant to the Deputy Chairperson

January 2004 - January 2012 (8 years 1 month)

Colombo, Western, Sri Lanka

- Responded to requests for information and/or complaints via phone, in- person or email.

- Consulted the legal team regularly to ensure proper legislative and communication protocols.

- Prepared and dispatched meeting invitations and agendas to attendees.

- Scheduled individual appointments.

- Organized meetings with small and large groups.

- Prepared minutes of meetings and followed up on action items. Page 3 of 5

- Consistently employed confidentiality, ethical conduct, and understanding of professional boundaries in the safety and best interest of clients Honorary Consulate General for the Republic of Cyprus, Colombo, Sri Lanka.

- Managed over 20 customer calls per day.

Secretary to the Deputy General Manager

January 1995 - January 2004 (9 years 1 month)

Colombo, Western, Sri Lanka

- Assumed responsibility for delegated administrative and clerical tasks, including

correspondence, educational publications, records management, report preparation and mail processing.

- Prepared and dispatched meeting invitations and agendas to attendees.

- Scheduled individual appointments and organized meetings with small and large groups.

- Prepared minutes of meetings and followed up on action items.

- Dispatched credit approvals and other correspondence/mail to 60 branches and ensured that packages were delivered with established timeframes. Secretary to the Branch Manager

January 1993 - January 1995 (2 years 1 month)

Colombo, Western, Sri Lanka

- Scheduled individual appointments and organized meetings with small and large groups.

- Prepared minutes of meetings and followed up on action items.

- Participated in bank program planning, implementation, evaluation and reporting as appropriate.

- Maintained confidentiality as directed and handled necessary sensitive matters

with tact and diplomacy.

- Verified and cross-checked files and data.

- Established a smooth filing system ensuring business and operational reports, credit

approvals, forms and other business documents were readily available.

- Managed over 50 customer calls per day.

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Education: Administrative Professional Certificate at Bow Valley College, Calgary, AB, Canada.

Diploma for Administrative Secretaries at Royal College, Colombo - 6, Sri Lanka.

National Institute of Business Management (NIBM - Sri Lanka) Business Administration and Management, General · (January 2000 - December 2000)

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