Client Services Customer Service

Experience

Great American Cookies Spring, TX

Shift Leader 08/2023 - Present

As a shift lead, I go out of my way to make sure customers feel welcome and satisfied. If there’s an issue, I’m quick to fix it and keep the good vibes going. From opening and closing the store to making sure we have the right amount of dough prepped, I take care of the behind-the-scenes stuff too. I make sure cash handling is done right and help track sales goals during my shifts. Keeping the the store clean, organized, and safe for both the team and our guests is also one of my priorities.

Continually updated a leadership resume and honed skills by participating in various management trainings Developed relationships with [x} new staff members, and assisted [x] existing staff members in their career development Panera Bread Spring, TX

Team Manager 02/2025 - 05/2025

I manage and support daily operations, ensuring that each shift runs smoothly and efficiently.I coach and motivate a diverse team of associates to meet performance goals in hospitality, cleanliness, and food quality.I take initiative in training new hires, setting clear expectations, and fostering a positive work culture built on communication and respect.I handle guest concerns with professionalism and care, always focused on creating solutions and leaving a positive impression.I lead opening and closing procedures, oversee cash handling, and ensure adherence to food safety and company standards.I collaborate with other managers to drive store performance, manage labor, and achieve sales goals. In order to ensure a successful business environment, I also attended monthly team meetings to dicuss how to increase revenue, productivit, and customer engagement.

Skills

Guest services, Food service, Communication skills, Leadership, Customer service, Computer literacy, Client Services, Microsoft word, Client Services, Client Services, Client Services Education

Klein Oak Highschool Spring, TX

05/2025

Certificates

CPR Certified

Objective

Motivated and detail-oriented individual seeking an entry-level bank teller position to leverage strong communication skills, a commitment to excellent customer service, and a keen eye for accuracy in financial transactions. Eager to contribute to a dynamic banking team and build a long-term career in the financial services industry. References

Available upon request

Denise Muhammad

661-***-**** **************@*****.*** Spring, TX

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