Professional summary Customer service professional with over 15 years of experience in hospitality, food service, and retail, excelling in creating positive customer experiences and ensuring transaction accuracy. Proficient in communication, teamwork, and service excellence, with a focus on resolving issues swiftly to maintain customer satisfaction. Committed to fostering a collaborative work environment and enhancing team operations in fast-paced settings. Employment history
May 2015 - Dec 2023 Cook/ Customer Service Associate, Club Charlies Milwaukee, WI
• Delivered exceptional customer service while accurately processing POS transactions and cash.
• Resolved customer concerns quickly, ensuring satisfaction and repeat business.
• Supported team operations and maintained a clean, safe, and welcoming environment. Apr 2007 - Jun 2014 Cook, Times Square Pizzeria
Milwaukee, WI
• Provided friendly, efficient checkout service for customers.
• Processed payments, handled coupons, and ensured accurate cash balancing.
• Assisted with product inquiries and directed customers to appropriate departments. Education
Bachelor of Business Administration
American Intercontinental University, Arizona
Culinary Arts
Auguste Escoffier School of Culinary Arts, Boulder, CO Associate Degree, Business Administration
Bryant & Stratton College, Milwaukee, WI
Associate Degree, Business Administration
ITT Technical Institute, Milwaukee, WI
Skills Team Leadership Training Hospitality
Guest Services Microsoft Office Cash Handling
POS Operation Time Management Multitasking
Customer Service Client Relations
Eboni Brown
Milwaukee, US, 53205
**********@*****.***